General Electric Field Service Coordinator III in Rugby, United Kingdom
Job Description Summary
The Field Service Coordinator will organize the mobilization and demobilization of field employees. Coordinators will update the company databases as appropriate daily ensuring accurate employee and job status and financial information. The Field Service Coordinator will serve as a liaison to the Processing and Business Ops Specialists, Field Operations, HR and Finance. There may be assigned other duties to help proactively drive our vision and align with our organization’s core values.
Essential Duties & Responsibilities: • Receive and create new jobs and employee assignments in company databases • Update and maintain company databases with employee, job and financial information • Interact with field employees to provide information about job assignments • Ensure travel costs support Cost Management objectives (flights, accommodation, vehicle hire) • Generate and manage multiple reports for business partners as needed • Assist with development and testing of system modifications within systems and databases • Coordinate mobilization and demobilization of field employees to ensure timely arrival to and from job sites • Update employee status in the company database • Initiate requests and follow up on information in the Travel Advisory System • Update and maintain accuracy of pay, cost, and bill rates, site information, and project information • Understand and follow Master Service Agreements for job set ups for the business supported • Validate financial information in GE financial systems (IBS) • Support management team and other stakeholders to resolve employee payroll or credit card issues • Provide cover in the event of absence to the business assistance team (including but not limited to payroll & T&A processes, processing of purchase requisitions). • Ensure that the business assistance team have the required process knowledge and access to provide cover in the event of absence of the FSC • Support segment conferences and/or training events • Perform other duties as assigned • Travel may be required • Initiate cases with outside counsel to procure visas / work permits • Communicate with various government agencies for certification of documents • Fulfill request for Letter of Invitation (as needed) • Provide guidance to employees and Field Business Ops teams regarding documents, cost and time requirements for visa / work permit applications • Ensure all paperwork including secondment letter, social security coverage, applications for immigration visas / work permits are completed accurately and in a timely manner • Track visa and work permits progress to keep business partners updated • Maintain immigration tools and files for all employees on foreign assignments • Process and complete any exit permit or formalities prior to employees leaving the home country for assignment, if applicable.
Required Qualifications & Experience: • Three years relevant work experience in field operations, customer service or office administration role desired.
Desired Characteristics: • Excellent customer service and interpersonal skills • Excellent communication, time management and organizational skills • Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor • Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork • Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)