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General Electric Customer Order and Fulfillment Specialist in Rugby, United Kingdom

Job Description Summary

The Parts fulfilment team manage the Order to Remittance (OTR) process, ensuring the timely delivery of parts directly to the customer. Maternity replacement for a period of 12 months.

Job Description

As a Parts Fulfilment Specialist you will:

Run the day to day Parts fulfilment process, managing Parts projects from order to remittance:

  • Receive and check orders, and load onto SAP

  • Confirm Parts availability & acknowledge delivery dates to customer

  • Liaise with all stakeholders to ensure on time parts delivery

  • Manage SAP projects to ensure accurate financial forecasting

  • Generate advice notes and manage delivery / collection depending on incoterms

  • Raise invoices and follow up unpaid invoices

  • Resolve customer issues

  • Assist to pick, pack, kit and label goods for dispatch/disposal (occasional)

Ensure that the business complies with local guidelines and laws, and GE policy:

  • hazardous materials shipped in accordance with UK legislation and that of the destination countries

  • dispatch of goods and compilation of shipping documents in accordance with GE procedures

  • all export/importation controls in accordance with UK and country of destination guidelines and laws

Practice general 5S housekeeping:

  • ensure that goods or paperwork do not accumulate

  • ensure the Clear Desk Policy is maintained at the end of each working day

Observe and maintain Environmental Health & Safety requirements in your work area ensuring a duty of care towards yourself and others and contribute to workplace security of your area.

The job description describes the general duties of the position and does not preclude any other duties which may be necessary for the efficient operation and control of the department in meeting its objectives.

Qualifications / Requirements:

  • GCSE or equivalent in English / Maths

  • Driving license

  • Experienced in SAP to build and manage projects and support finance & data reporting

  • Intermediate user of Microsoft Office Excel

  • User of Microsoft Office Word, PowerPoint & Outlook

  • A working background showing a progression of customer facing / order management roles

  • A working understanding of order fulfilment

  • Experience in preparation of export/import documentation

Desired Characteristics:

  • Customer focused in the provision of service

  • Ability to work under own initiative, with an understanding of appropriate escalation

  • Ability to work under pressure, and prioritise work appropriately

  • Ability to learn new tools and processes, and help improve on them

  • Effective written and oral communication skills

  • Detail and numbers oriented, with an organised approach to data reporting and record keeping

  • Punctual and reliable

  • Team player, able to be part of a team, and contribute to teamwork

  • Flexible attitude and approach to working hours

Additional Information

Relocation Assistance Provided: No