General Electric Lead Services Specialist - Customer Contract Management in Riyadh, Saudi Arabia
Job Description Summary
GE Gas Power
Welcome to tomorrow's energy—today!
Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.
Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.
Our approach to diversity will be based on the following objectives:
• Our employees – to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
• Our workplace – to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
• Our community – to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
The Customer Contract Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment and the sites location are outside Riyadh.
Roles and Responsibilities
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
Developing specialized knowledge in their discipline. Serves as best practice/quality resource.
Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations.
Uses multiple internal and limited external sources outside of own function to arrive at decisions.
Bachelor’s Degree from an accredited university
Minimum of 4 years of experiences with experience in contract management, repair shops or field engineering
Expertise in energy industry
Experience in working with customer different stakeholders
Experience planning and executing outages or repair activities
Fluency in Arabic & English
Expertise in Gas Power Services business is preferred
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Knowledge and experience within the power industry
Familiarity with Contractual Service Agreements
Knowledge of the Field Service Portal (FSP) systems
Team leader in a dynamic, energetic and proactive environment
Relocation Assistance Provided: No