General Electric Quality Leader, Onshore Wind ANZ in Richmond, Australia
Job Description Summary
The Quality Leader for ONW Wind ANZ will be a key member of the Onshore Wind leadership team in Australia. You will be responsible for driving the reduction of cost of poor quality and continuous improvement for ANZ Projects, identifying and developing a mechanism to define, root cause and resolve all quality and allied risks including, but not limited to; Construction (Foundation, Installation, Commissioning, BOP) related defects, Product defects affecting projects execution, by partnering with Engineering and Sourcing, Potential liquidated damages in the GE Wind business in ANZ due to quality issues.
This role will also coordinate all interfaces in order to minimize the business impact of such risks and maximize the CM for the project through aspects related to quality and processes.
Work horizontally with a team of functional Quality Leaders across ONW International to drive the customer / business expectations and culture of continuous improvements.
Strategic and tactical responsibility for defining and implementing Quality strategy and operational goals for ONW ANZ
Provide clear direction and vision, inspire, and motivate teams to achieve excellence and our zero-defect desire
Monitor and report on all Quality related Key Performance Indicators across all areas of the business to ensure that issues are prioritized and facilitate a Lean Business and drive Continuous Improvement across all quality related areas of the business in line with the strategy
Engage with customers to understand pain points and work on actions that reduce these pain-points and drive customer benefits/value.
Be a single point of contact between customer and GE for Quality and allied communication and resolution. Develop a communication protocol to ensure timely and effective communication with customer.
Understand customers expectation through Voice of Customer – Net Promoter Score feedback methodology for all project at regular milestones, explore the strategic and operational improvement actions and track the implementation to achieve the VOC – NPS targets.
Guide the reduction of cost of poor quality for projects bucket (BOP, I&C, Storage, etc.) and drive rigorous metrics related to Quality KPIs for projects to evaluate performance. Tracking all the Cost of Quality (COQ) and liaison with teams working on respective buckets to mitigate/avoid the potential risks to projects, also facilitate root cause analysis and corrective action of all issues.
Build relationships with cross-functional/project teams and regional and global resources in order to support identification, review, prioritization, and execution of key improvements opportunities / projects to drive results.
Drive effectiveness of Business Process Management System / QMS in the true spirit of knowledge management & standard work, drive internal audits and OFI closure from the audits
Interface and collaborate with internal functions to support integrated efforts in assessing and addressing quality risks, requirements, and issues
Plan, guide, and support the understanding and implementation of project-specific quality plans for assigned projects
Review and approve supplier / partner / subcontractors QAP / inspection and test plans, as applicable during the onboarding process as well as ongoing partnership
Ensure that partner / subcontractor audits and inspections are conducted to validate conformance of processes, materials and outputs with standards, codes, and contract requirements. Manage internal, partner / subcontractors and job site non-conformances
Coordinate quality initiatives with customers, partner / subcontractors, and I&C teams including determination and implementation of quality assurance measures to mitigate risks and capitalize on opportunities
Represent the ANZ business on quality matters with partners, partner/subcontractors, customers, and regulatory agencies
Qualifications & Requirements
Degree in Engineering or master’s degree in related field is desirable
Proven ability to influence & drive change in a matrix environment
Minimum 12+ years of experience in Quality, Operation Excellence, or similar role.
Proficient application of Continuous Improvement techniques and quality tools.
Skilled in root cause analysis and corrective action programs such as A3, 8D Methodology, Six Sigma, Kaizen
Must be able to travel to workshops and jobsite locations around the ANZ region as required.
Strong communication skills.
Ability work effectively in cross functional team environment & across different geographies
Ability to influence resolutions of major consequence
Proficient with MS Office applications (Excel, Word, PowerPoint, etc.)
Familiarity with ISO9001:2015, Auditor certification and experience
Understanding of quality assurance methods including quality surveillance, inspection, and testing
Knowledgeable of engineering, manufacturing, and construction principles
PMP, ASQ CQE, Lean and Six Sigma certifications
Analytical & data manipulation / mining skills; advanced Excel, Smartsheet, Tableau, etc
Relocation Assistance Provided: No