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General Electric Account Manager, Clinical Accessories in Richmond, Australia

Job Description Summary

Life Care Solutions provides a range of Clinical Accessories across the portfolio that can be used with both GE and competitive equipment. The Clinical Accessories Account Manager is responsible for understanding customer requirements and usage patterns to create and win sales opportunities for these product solutions in the defined territory/region. Key daily activities include but are not limited to new contact and account development, expanding share at existing accounts and maintaining customer relationships.

Job Description

Key responsibilities :

  • Meet financial objectives - Orders, Sales and profit KPI’s in assigned territory.

  • Facilitate accurate financial forecasting by ensuring accurate and timely management of CRM (SFDC) funnel.

  • Territory management - understand market dynamics in assigned territory and utilise GE IB data to develop a call cycle plan based on Clinical Accessory business plan priorities and growth objectives.

  • Account relationship management – maintain and grow relationships; ensure a high level of customer satisfaction through quality interactions.

  • In cooperation with the product team and Marketing, execute promotional events in assigned territory. Be aware of customer segmentation and promote offerings relevant to each customer’s segment.

  • Product knowledge - maintain a solid understanding of LCS Clinical Accessories, the value propositions and competitive positioning. Perform product demonstrations/trials as needed.

  • Provide ongoing voice of customer feedback to management, product leaders, service and marketing to facilitate continuous improvement.

  • Lead & coordinate proposals, preparing sales quotations, planning customer meetings and demonstrating product solutions.

  • Ensure order and configuration quality at the point of entry to ensure accuracy, configuration integrity.

  • Track customer interactions in SFDC – ensure all customer contact information is accurate.

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required.

  • Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

  • Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality & Compliance training within the defined deadlines.

  • Identify and report any quality or compliance concerns and take immediate corrective action as required.

  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

  • Associate’s or bachelor’s degree preferred in related business or technical/clinical field is preferred.

  • 3 years of sales experience and/or experience in a healthcare environment is an asset.

  • Ability to multi-task, prioritise, and manage time effectively.

  • Robust interpersonal skills, with demonstrated ability to work independently as well as with a team.

  • Well-developed listening, influencing, interpersonal and networking skills.

  • High level presentation skills; able to present ideas to customers in a way that produces understanding and impact.

  • Strong customer focus.

  • Proficiency in computer skills in Microsoft Office Suite products.

  • Willingness to travel within your specified geographic region with occasional overnight stays depending on geography and business needs as well as to sales meetings and tradeshows.

  • Valid motor vehicle licence.

Additional Information

Relocation Assistance Provided: No

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