General Electric Services Specialist 1 - On Site Services in Remote, Wisconsin
Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Grid Solutions, a GE Renewable Energy business, serves customers globally with over 12,000 employees. We provide power utilities and industries worldwide with equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We are focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. For more about GE’s Grid Solutions, visit https://www.gegridsolutions.com.
Why we come to work:
At GE Renewable Energy, our service teams keep our world moving. They’re adaptable, determined, and safety-focused, thriving in high-pressure situations. They’re the kind of people who dig deep for answers, work collaboratively with the right teams to drive solutions, and who sit back and smile when they know they have done a great job. As part of this team, you’ll be rewarded with autonomy and trust, a collaborative, supportive team, and the chance to be empowered and successful, every single day
The purpose of this role is to perform the onsite installation, commissioning and service maintenance support on multiple customer sites with various GE Monitoring and Diagnostic products. This position requires delivering quality onsite and remote service support to customers questions or concerns.
In addition, in this role you will:
Perform installation and service work on state of the art transformer monitoring equipment
Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams
Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team
EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices
Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Energy
Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types
Provide both external and internal timely, accurate, professional reports
Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
Lead schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals.
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Minimum of 1 year of basic experience in the Services & On Site Services.
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position