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General Electric Customer Fulfillment Manager in Remote, Washington

Job Description Summary

As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.

Job Description

Roles and Responsibilities

  • Own cost classification, billing and collections for assigned customer portfolio

  • Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics

  • Manage project controls for outages within assigned customer base

  • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs

  • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing

  • Be responsible for the distribution and collection of Customer Feedback surveys

  • Update and maintain input in GE’s OneSteam ERP system

  • Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Required Qualifications

  • Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)

  • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Desired Characteristics

  • Knowledge & experience within the power generation services, industrial, manufacturing industry

  • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages

  • Strong quality background

  • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam

  • Proficient in IT systems with ability to learn and adapt to new systems quickly

  • Good financial knowledge and commercial / contractual experience

  • Demonstrated communication & organizational skills

  • Strong interpersonal skills

The salary range for this position is $72,750.00 - 121,250.00 USD . The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a variable incentive compensation.

Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop , adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No