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General Electric Generator Core Service ITR Engineer in Remote, Virginia

Job Description Summary

At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.

We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

The Core Service ITR (Inquiry To Remittance i.e. from quotation to execution) Engineer position will involve supporting the business for all engineering services necessary to offer and execute outages, repairs, New Product Introduction (NPI) and minor upgrades across all Original Equipment Manufacturer (OEM) and targeted other OEM (oOEM) fleets of generators in the Americas Region.

Job Description

About the role

The Core Service ITR Engineer position will be based in the Americas Region. In which, you will play a key role in the Steam Power, Generator Core Services ITR team dedicated to enabling the Americas Region to execute projects to a high quality through providing customer facing engineering support at all phases of the ITR process, including tendering and execution.

Success in this role looks like:

  • Establish yourself as a subject matter expert by demonstrating a strong technical, analytical, and problem-solving mindset to support our customers.

  • You will be an indispensable Core Service ITR Engineer, with excellent customer service mindset and strong process discipline.

Who You Are:

  • You are someone who brings initiatives, rigor, and a customer service mindset to support and maintain our regional generator fleet

  • You have experience with Generator maintenance, repairs, or refurbishment

Roles and Responsibilities

As a Core Service ITR Engineer, you will be expected to support the Sales teams through the tendering phase of the ITR process, collaborate with the Global Repair Services (GRS) network, support the outage planning and scoping of customer projects, assure compliance with design standards/ practices/ internal processes, and be on-time in fulfilling program objectives, schedules, cost and quality requirements. The Core Service ITR Engineer will also support projects through execution with engineering requests and dispositions.

In this role you will:

  • Support our installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration, maintenance of fleet data, outage management.

  • Provide outage planning and Outage Optimization recommendations for the regional fleet of generators.

  • Provide primary support through the ITR tendering phases as the technical lead for the bid, including scope description, Bill Of Material, Request For Quote review, technical clarifications, technical risk identification, and when appropriate provision of costing and schedule.

  • Provide technical guidance, both through collaboration and consultation, to less experienced engineers and to other individuals responsible for Generator service/ repairs.

  • May lead small projects with low risks and resource requirements. Conveys performance expectations and may handle sensitive issues.

  • Provide guidance for development of and improvements to existing generator maintenance, and repair processes and procedures.

  • Ensure dimensional and process accuracy of all design documentation to support production, while meeting the engineering/project schedule and keeping costs at or under budget.

  • Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with the engineering processes.

  • Support cost reduction, cycle reduction, and product quality enhancement projects.

  • Provide appropriate solutions to emergent technical issues arising during generator inspection or repair activities.

  • Develop expertise in generator component repair processes available to the GRS network and Field Services.

  • Support technology transfer into the GRS network and region engineering teams

  • Escalate issues as required acting as the liaison between the field and design engineering to drive specific technical resolution and to help engineering identify and drive corrective actions.

  • Author or contribute to the development of Repair procedures / work instructions / standards and design practices associated with this technology area. Highlight lessons learned and makes repair practices / design standards changes or other appropriate changes in practices to prevent reoccurrence.

  • Contribute to engineering design review activities, and lessons learned.

Required Qualifications

  • Bachelor of Science in Mechanical or Electrical Engineering from an ABET accredited college or university OR High School Diploma/GED with a minimum of 4 years of experience working on-site doing maintenance and/or repair of generators OR Associates Degree in Electronics, Electrical Technology or related disciplines with a minimum of 2 years of experience working on-site doing maintenance and/or repair of generators

Desired Characteristics

  • Experience of generator outage planning and processes, including routine inspections, overhauls, rewinding activities, brazing methods, insulation technologies and associated measurements.

  • Focused on Quality, Cost, On-time, and On-budget Performance.

  • Has contributed to the solving of significant technical problems in engineering and execution processes.

  • Metric focused and excellent communication and presentation capability

  • High-energy team player with strong interpersonal skills who can liaise with a wide range of people, from operations through to senior management as well as Customers.

  • Strong process discipline with sound analytical skills

  • Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

  • Has knowledge of best practices and how own area integrates with others

  • Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing and repair processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

  • Excellent communication skills (presentations, written and verbal).

  • Decisive problem solver with a strong customer service mindset.

  • Creative and innovative mindset with an ability to work in a fast paced, changing environment.

  • Ability to travel (10%)

  • Spanish language a plus

For US ONLY (the pay range may vary if position is filled abroad):

The salary range for this position is 93,600.00 - 124,800.00 - 156,000.00 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a variable incentive compensation bonus. Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, salary continuance program benefits for disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition reimbursement program, use of Cariloop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position