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General Electric Technical Application Engineering in Remote, New Jersey

Job Description Summary

The TAE 1 will be highly technical, customer focused and self-motivated in providing expert technical support for GE Grid Solution customers. The TAE 1 will be responsible for building relationship with customers and for leading and managing all activities from inception of a customer request to successful conclusion.

Job Description

About us:

Grid Solutions, a GE Renewable Energy business, serves customers globally with over 13,000 employees. We provide power utilities and industries worldwide with equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We are focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. For more about GE’s Grid Solutions, visit https://www.gegridsolutions.com.

Why we come to work:

At GE Renewable Energy, our engineers are always up for the challenge -and we’re always driven to find the best solution. Our projects are unique and interesting, and you’ll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you’ll be exposed to game-changing, diverse projects that truly allow you to play your part in the green energy transition.

Essential Responsibilities:

  • Provide ongoing technical support and case management daily through phone, email, and other forms of communication to customers.

  • Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome.

  • Acts as expert consultant to guide customers in planning and development of technical solutions.

  • Acts as expert consultant to guide customers in planning and development of technical solutions.

  • Lead customers in architecting, commissioning, and testing new protection and control technologies,

  • Work with Product Sales Specialists, Business Development Salesmen, and Regional Leaders to develop customer strategies and implement those strategies.

  • Performing customer site visit meetings for installation support or trouble-shooting of issues.

  • Provide recommendations to customer for upgrades of obsolete products

  • Maintain accurate records in the quality management and customer relationship management tools (CRM)

  • Identify training opportunities and assume ownership for self-development and training of others.

  • Lead technical presentations presented to customers in support of sales or service.

  • Works with customers to understand problems and consults to solve problems based on GE solutions.

  • Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes

  • Monitor and assume leadership resolution responsibilities for complex support cases residing with local team or with product line

  • Participate in product line meetings to present, update and drive resolution for open requests

  • Schedule, lead and prepare customer case summary and metric reports for review with customers on a quarterly basis or as required

  • Identify firmware issues on relays and diagnose with testing.

  • Flexible to work on-call, after hours support or modified hours of work to support customer.

Required Qualifications:

  • Bachelor’s degree in Electrical Engineering or Technology from an accredit university or college

Desired Characteristics:

  • Power system protection and communication field experience with deep understanding of industrial and utility relaying protection schemes.

  • Experience configuring, troubleshooting protection relays and control systems.

  • Individual must be customer oriented and flexible to support customer after-hours.

  • Ability to understand and solve customer problems will be vital to success and individual will have to have a strong motivation to use technical knowledge to help others.

  • This position being customer facing may involve constant prioritizing of assignments to meet varying customer requests.

  • Ability to influence others, negotiate positive outcomes and build consensus with internal teams to create successful and timely outcomes for customers.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

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