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General Electric Service Manager in Remote, United Kingdom

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

  • Customer focused approach to build long term relationships with customers to deliver business objectives.

  • Strong functional knowledge in Operations and Maintenance best industry practices, planning, organizing, coordinating, executing and controlling the wind farm activities, productivity improvements

  • Drive the safety culture at the site inclusive of contracted partners and customers.

  • Drive results to meet the established KPI’s and site financial targets.

  • Team management, coaching and developing the team.

  • Partner with cross-functional teams like Sales, Commercial Operations, Sourcing, Finance, HR to meet the deliverables.

  • Act as a Service Director back-up in punctual cases

Required Qualifications

  • Bachelor’s Degree in business or technical related field, or significant experience in field service, engineering, or operations & PM in combination with an apprenticeship in business or technical related field

  • Significant technical experience, in service business

  • Multiple years of experience in Program management

  • Experience in Productivity Management

  • Proven ability to build relationships and influence stakeholders to become supporters.

  • Customer focus

  • Strong Quality and EHS mindset

  • Strong analytical and quantitative skills

  • Familiar with statistics and six sigma quality concepts.

  • Successful integration in interdisciplinary and multicultural teams

  • Ability to frequently travel, approximately 50% of all working hour

Desired Characteristics

  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position