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General Electric Director, Software Services Europe Transformation SME in Remote, United Kingdom

Job Description Summary

As the Europe Software Services Transformation SME, you will play a meaningful part in the energy transition, helping our customers to achieve maximum value from their software investments. This role will be part of the Global Services & Support team.

In this role, you will serve as the Europe SME supporting our efforts to optimize and scale our delivery capabilities. You will focus on setting up a framework for end to end transformation of our delivery and support processes to ensure optimal mix of resourcing and deliver committed value to our internal regional teams

You will outline scope of work, define terms of engagement, talent requirements (Working with HR), finalizing the location(s), evaluate and finalize partners, identifying IT infrastructure needs & IT Security/compliance. In addition, working with the Global Delivery Director you will strategically plan 3 year transformation framework for the regional business and create a solution design.

The ideal candidate will be a motivated delivery leader with experience in leading delivery transition and ensuring seamless deployment and operations. You will be equipped with change management and influencing skills to work with a regional team of service leaders and solution experts and be able to work across a diverse, cross-functional team to achieve delivery excellence and efficient Cost to Serve for global Services organization.

Job Description

Essential Responsibilities:

  • Partner with Region Services/Support Leader and Global Services Director/Transition SME to develop and implement a framework to scale our resourcing mix to grow from 30% to 50% in optimized-cost locations.This framework should include resource recruitment, resource development and clear success metrics on quality delivery

  • Help develop business cases and prioritization frameworks focused on delivering maximum value to the business

  • Accountable for creating the solution design including people, process and technology landscape in line with the target operating model and industry leading practices

  • Work closely with identified process leads and SME’s to establish the guiding principles, approach and expected outcomes

  • Partner with multiple internal and external stakeholders to prioritize and coordinate multiple programmes simultaneously in a fast-paced, deadline-driven environment whilst ensuring global alignment of priorities

  • Develop standard delivery models between the regions and delivery centers, governance and metrics including SLA’s and performance measures.

  • Drive an execution culture that is rooted in Lean principles: Establish daily and visual management for standard operational KPIs.

  • Work closely with various stakeholders to develop an annual planning process for volume and capability planning in line with region and business growth

  • Develop training and enablement models to ensure readiness and quality of delivery​


  • Bachelor’s Degree in business, science, engineering, technology or related discipline

  • 15+ years’ experience in projects/services people leadership, management consulting or setting up and running global delivery centers with minimum 50 resources

  • Prior experience of working in top 10 global System Integrators (SI’s) and managing similar global responsibility in a shared services environment

  • Knowledge of services transition methodologies, tools and templates

  • Good working knowledge of Lean and experience implementing Lean to drive business transformation

  • Culturally sensitive, capable of handling interactions with a “global mindset”

  • Strong project management and facilitation skills

  • Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities, learning to force multiply and escalating effectively ​

Desired Characteristics

  • Strong business acumen.Purpose led, value driven leader with a track record of delivery transition with 15+ years’ experience in a global services environment

  • Able to deliver on multiple priorities and take ownership for diverse workstreams ensuring smooth transition and setting up consistent high quality delivery

  • Demonstrated experience with software system implementation organizations – prior experience delivering utility software project outcomes / products is desired.

  • Process improvement experience, driving operational and technological innovation

  • Passionate about driving change/influence across cross-functional and organizational boundaries

  • Exceptional interpersonal skills – ability to synthesize complex issues and communicate

  • Excellent analytical skills to analyse the business issues/challenges to support the right decision-making process

  • Flair for troubleshooting issues and finding creative solutions to drive the team and clients’ agendas forward

  • Exemplifies the GE Leadership Behaviors: Act with Humility, Lead with Transparency and Deliver with Focus

  • Experience and comfort with Lean principles and tools

  • Anticipates and balances the needs of multiple stakeholders

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position