General Electric Customer Success Specialist in Remote, United Kingdom
Job Description Summary
Join GE Digital as a Customer Success Specialist, you’ll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy; all with a Digital focus. You’ll be responsible for departmental operations planning and execution, along with account management for Premier Support and Escalated accounts. There will also be the opportunity to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions.
Roles and Responsibilities
You’ll have people management responsibility including staffing and performance development
Utilise your in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy and strategy
Expertise of best practices and how own area integrates with others, you’ll be aware of the competition and the factors that differentiate them in the market
Ability to propose different solutions outside of set parameters to address more complicated manufacturing processes, with technical variety and interdependent production cycles
Uses technical experience and analytical thinking
Uses multiple internal and limited external sources outside of own teams to arrive at decisions
Lead small projects with low risks and resource requirements
Develops skills to bring team members to consensus around topics within field
Advanced experience in the Services & Digital Customer Advocacy
Educated to degree level or equivalent
The people skills required to engage and build customer relationships
Proven ability to analyse and resolve problems with the ability to document, plan, market, and execute programs
Established project management skills
Occasional travel will be required for this position
GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided: No
#LI-Remote - This is a remote position