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General Electric Program Coordinator Clinical Services in Remote, Georgia

Job Description Summary

As the Program Coordinator, you will be the key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. You may also perform some technical service work in the Columbus, GA area.

At GE Healthcare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job Description

Responsibilities

  • As directed, use knowledge of customer contract to ensure obligations are met.

  • Prioritize service, assign personnel, and follow up on commitments.

  • Share on-call or service call escalation.

  • Function as Site Leader and is responsible for customer relationship at assigned sites.

  • Ensure service quality via frequent customer contact and formal quality reviews.

  • Responsible for prompt and accurate filing of expense, time, and service reports.

  • Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

  • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

  • Effectively communicate and partner with teammates and colleagues.

Qualifications

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment

  • One-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.

  • Qualified experience in a customer service environment with resulting knowledge of customer account coordination.

  • Experience managing financial and administrative requirements of the position.

Quality Specific Goals

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality and Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

  • Complete one site safety inspection per month.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: Yes

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