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General Electric Sr Services Engineer in Remote, Australia

Job Description Summary

In this role, you will work closely with customers not just to understand

But also, to define customer requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team.

Job Description

Essential Responsibilities

Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions

Provide technical support to applications

Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations

Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process

Execute on and serve as technical lead in addition to the current role for the implementation of software solutions.

Own technical deliverables during the entire lifecycle of the projects.

Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.

Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.

Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, and support pre-sale strategy (as needed)

As a technical lead , mentor the project team on complex, integrated customer implementations .

Effectively apply GE Digital execution methodology and project standards.

Maintain & continuously update technical skills and knowledge.

Work independently as well as part of the team.

Maintain strong customer relational and communication skills


Bachelor’s / Master degree and 5+ years of experience in software services, or equivalent (defined as: High School Diploma/GED and 7+ years progressive experience in software services).

5+ years’ experience with Windows, .NET, SQL or Oracle databases, C++, Java, HL7, Web Services, SOA technologies, or similar programming languages/technologies

Technical Expert

Applies technical fundamentals in specific projects.

Applies architecture best practice and applies development processes & methods throughout the lifecycle of projects.

Possesses proven ability to deploy in both on premise and cloud based environments.

Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions.

Coaches the technical team on troubleshooting and problem-solving techniques.

Ability to communicate product capabilities internally and in customer facing situations.

Business Acumen:

Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.

Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.

Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.

Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary.


Helps team members understand their contributions in support of the broader direction.

Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap

Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments.

Effectively balances different, competing objectives.

Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.

Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs.

Possesses the initiative to cross boundaries and find solutions outside of immediate group.

• Demonstrates ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.

Personal Attributes

Engages with product related problems and questions in a disciplined and rigorous manner

Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.

Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.

Desired Characteristics

Prior customer support or system implementation experience.

Software skills in software analysis, design, methodology, and architecture

Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, or C# programming

Experience in software analysis, design, quality assurance, architecture, and Agile development methodology

Demonstrated ability to learn new software development practices, languages, and tools

Experience with enterprise software and large distributed systems

Strong spoken and written English language skills

Experience with development in an ISO-certified environment

Practical experience with web and other technologies such as HTML 5, JavaScript, CSS and JQuery

5+ years’ experience in software analysis, design, methodology, development and architecture

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position