General Electric Senior Services Engineer – Electricity Market Systems in Redmond, Washington
Role Summary:In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.
Essential Responsibilities:You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring peers.
Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions
Provide technical support to Energy Management (EMS) or Wholesale Electricity Market Management (MMS) applications
Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations
Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process
Execute on and serve as technical lead for the implementation of software solutions.
Own technical deliverables during the entire lifecycle of the projects.
Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.
Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.
Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.
May serve as a technical leader or mentor on complex, integrated customer implementations, either within individual project teams and/or cross-organizationally.
Effectively apply GE Digital execution methodology and project standards.
Maintain & continuously update technical skills and knowledge.
Work independently as well as part of the team.
Maintain strong customer relational and communication skills
Qualifications/Requirements: Basic Qualifications:
Bachelor’s degree and at least 3 years of experience in software development.
Experience in Energy Management Systems (EMS) or Wholesale Electricity Market Systems software services
Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
An understanding of transmission reliability control.
An understanding of the wholesale electricity market principles at the market level or at the asset owners and plant operators
Demonstrated ability to learn new software development practices, languages, and tools
Strong spoken and written English language skills
3-5 years’ experience in software analysis, design, methodology, development and architecture
Applies technical fundamentals in specific projects. Applies architecture development process & methods at various stages of the project lifecycle. Applies architecture adoption best practices on multiple programs.
Possesses proven ability to deploy in on premise and/or cloud based environments.
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions.
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects.
Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.
Helps team members understand their contributions in support of the broader direction.
Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap
Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.
Engages with product related problems and questions in a disciplined and rigorous manner.
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Washington;Redmond;