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General Electric Payroll & Benefits Specialist in Prague, Czech Republic

Role Summary:Through ownership of the transition to the new payroll provider and EvYlution project activities from People Operations side, ensure a professional & proactive service in the EvYlution project as part of the People Operations team of Czech Republic & Slovakia. Once the project is over, support the stabilization with the new payroll vendor and take over the ownership of Payroll & Benefits administration and coordination activity and ensure a professional & proactive service to the GE Businesses.

Essential Responsibilities:Partnership with local/regional HR, Payroll, Comp&Ben and Finance CoE and in-country Teams (15%)

• Develop a strong working relationship with the local/regional HR, Payroll, Compensation&Benefits and Finance CoE and in-country communities through proactive facilitation & improvement of payroll & benefits processes, ensuring effective communication and early identification of requirements & any service issues

• Act as first point of contact towards Country/Account e.g. handle questions, ad hoc requests, problems, issues and escalations of assigned Country/Account

• Build a bridge between assigned Country/Account and People Operation Team

o lead dashboard call with payroll vendor

o follow up on dashboard metrics including escalations with special focus on accuracy & timeliness

o communicate changes to the team

• Ensure documentations (Dashboard presentation, Communication materials to HR Colleagues, employees, etc.) are up to date and properly communicated

• Support information and best practice sharing between the Account Managers and colleagues within the People Operations team

Refinement of Pay&Ben Process & Provision of Process Expertise (5%)

• Proactively seek customer feedback to identify areas for process improvement, standardisation and productivity within assigned process. Participate in and support related projects.

• Work closely with Account Manager colleagues and Team Leader on country or global level changes

• Advise on complex questions/requests from the EEs or HR community concerning the area of expertise in a professional, courteous & timely manner

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes

Oversight of Payroll & Benefits Service Delivery for Assigned Business/Country (5%)

• Monitor service delivery metrics and third-party supplier performance in relation to the assigned country and GE Business

• Measure client satisfaction and develop & communicate action plan to mitigate any operational risk or to resolve escalated issues (NPS-detractor cases and escalations)

• Act as Payroll & Benefits process owner for assigned Country/Business and as Payroll & Benefits vendor manager towards 3rd party suppliers, handle first level escalations and log into in CRM system

Payroll & Benefits Administration (75%)

• Deal with all customer enquiries in a professional, courteous & timely manner

• Consistently follow defined Payroll & Benefits processes, challenging steps that may not make sense / add value

• Provide & maintain process documentation in accordance with relevant labor legislation & Data Privacy regulations

• Coordinating payroll inputs & outputs ensuring highest standards of timeliness, completeness and accuracy for salary and other payroll related payments as well as compliance with relevant legislation

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements

• Support the use of global payroll tools by country payroll operations and by providing ongoing maintenance, configuration, testing and access control

• Prepare reports and associated statistics in collaboration with payroll vendor when needed

• Support internal & external payroll & benefits audits

• Support any payroll & benefits related projects and activities, such as vendor changes (e.g. EvYlution project)


• Experience of payroll and benefits process ownership role in a fast-paced, customer-oriented environment

• Process mind-set, understanding of core payroll and benefits operational processes

• Decisiveness, self-motivation and ability to work with minimal supervision

• Experience of driving strong performance from third-party suppliers & remote teams

• Ability to prioritise multiple tasks & work to deadlines

• Comfortable delivering against quantitative and qualitative performance metrics

• Solid analytical skills including the ability to identify trends and improving operational processes in a matrix organisation

• Fluency in Czech, Slovak and English, with polite, professional communication skills both verbal and written

• Ability to anticipate and resolve challenges

• Strong IT skills including Excel, Word, Outlook and Oracle or Workday

• Demonstrated organizational skills, high standard of accuracy, an attention to detail, and excellent follow-up skills

• Confidentiality & controllership mindset

• Supportive and enthusiastic team player, develop and maintain team and client


• Proven ability to work professionally & proactively with a remote client base

Desired Characteristics:• HR Shared Service experience

• Experience of HR Admin or HR Operations (administrating staffing, employee benefits, on-boarding, off-boarding and various employee lifecycle processes)

• Project experience & accountability


• Operations Excellence

• Expertise

• Customer Focus

• Communication

• Influencing

• Initiative

• Self Confidence

• Project Leadership

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. Locations:Czech Republic;Prague;