General Electric End User Support Specialist in Pomigliano D'Arco, Italy
Role Summary:The MyTech Specialized on Site Support Engineer will be responsible for providing Support to business Digital Technology Operations in special environments like manufacturing shop floors, warehouses, labs or similar ones. Reporting into the DWS organization, the Specialized on Site Support engineer will partner with business leadership to ensure continuity of Digital Technology operations
Essential Responsibilities:The role requires wide and deep knowledge in IT Infrastructure, End-user technologies and manufacturing/shop floor environments as well as excellent customer relationship and organization skills.
In this role, you will be operating to the listed items highlighted:
Support of specific manufacturing/shop floor related client equipment like computers, rugged Ipads including standard IT tools and associated specific client applications;
Non PC IT Equipment Support: provide onsite triage, resolution and recommendation to non PC IT devices e.g. desktop/label printers, plotters, scanners. If required provide specific training & document instructions to be provided to users;
IT infrastructure Hands & Eyes Support for other GE teams, like local network and servers;
Installation, Move, Add and Change (IMAC) for special environment clients
Telephony, mobility or tablet support: a combination of Hands & Eyes, problem analysis and resolution;
Client Application Support for site Site specific or multi-site applications, e.g. Proficy, Maximo, TipQA, SAP Clients, attendance or security access systems, etc
Maintain/resolve all open incidents/tasks within ticket queue in a timely manner in relation to your special site environments;
Hardware Break/Fix assistance and vendor management and support for computers supporting tooling machines and other special equipment;
Local Server backup / restore Tape management provide tape exchange for backup and restore services;
Local assets stock management, transportation of assets within the campus boxing / packing and despatching assets.
Audio-Video systems local support assistance admin support include MAC and voicemail setup.
Partner with Digital Workplace Products Team on new technology introduction projects or initiatives to ensure the site/campus is prepared to deploy and support the new solutions. (LAN Refresh, WAN upgrades, Security patching, etc) and additional specific support for the MyTech Lounge service when needed.
Additional expertise in specific areas such as local Network or server administration on a site,
Be a resource and guidance for customers with regards to Digital Workplace Solutions Team policies and procedures.
Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
Communicate, orally and in writing, technical information to audiences at all levels of the organization.
Maintain site information knowledge database including Site plans, Network diagrams, Standard operating procedures, inventories and ensure CMDB is up-to-date. Establish, adapt or maintain the site access management process and legal documents where required to facilitate efficient dispatch of resources external to the site (vendors, GE employees).
Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR some relevant IT work experience.
Proven experience with client (PC) technologies and support services.
Legal authorization to work in the European Union or specific country is required. GE will not sponsor individuals for employment visas, now or in the future, for this job.
EU work permit;
Must be willing to work out of the office where the specific MyTech Lounge is located.
Fluent written and spoken Italian;
Good written and spoken English;
Desired Characteristics:Technical Expertise:
Windows 7 and 10
Skype Meeting and Skype Broadcast
AV Cisco Telepresence equipment
Customer oriented and focussed on execution and strong listening skills;
Effective problem identification and solution skills
Experience in mission critical IT operations support environments
Ability to develop and follow procedures
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Strong team player – collaborates well with others to solve problems and actively incorporates
Ability to effectively interface with all levels of the organization and external customers
Experience working in a global organization
Proven analytical and organizational ability
About Us:At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
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GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
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