General Electric Service Contracts Sales Leader in Parramatta, Australia
Job Description Summary
Primary responsibility is to build, develop and lead a team that is accountable for Service Contract revenue for the ANZ services business, working with all stakeholders to ensure a smooth & efficient experience for the customer.
Key responsibilities include but are not limited to:
Achieve or exceed the budgeted revenues on an annual basis for all service contract revenue streams
Lead & the Service Contracts team from opportunity qualification through to billing.
Set team objectives and budgets and manage allocation of work through workforce design.
Work with the Pricing Specialist, Service Segment Leaders and Commercial Service Leader to ensure we have Service Contract offerings that are both profitable and market competitive.
Act as the escalation point from the senior team members for pricing approvals for maintenance Service Agreements and Point-of-Sale service quotes included in equipment deals.
Provide and facilitate coaching, training, and support, including team development for all members of the Service Contracts team to improve their commercial, negotiation and communication skills.
Work closely with the GE1 Operations Centre & Field Service teams to ensure clear understanding of service offerings being sold and entitlements included.
Develop and foster strong relationships with customers ensuring regular contact and harnessing opportunities to sell the value of GE service offerings.
Develop key relationships with customers and encourage development of relationships and customer insights throughout the Service Contracts Sales team.
Operate in accordance with defined processes in a professional & proactive manner to keep customers satisfied with GE Service.
Provide oversight to the team, to maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools
Be responsible for data cleanliness, ensuring all systems are updated when discrepancies are identified
Develop reports, presentations and data as required to ensure transparency in relation to progress against monthly, quarterly & annual targets.
Participate in business reviews where required to provide insights and progress on contract revenue and performance of the team
Drive efficiencies through process review and process change as required to simplify and streamline activities. Provide recommendations on new approaches that could benefit the organization or delivery improved customer satisfaction.
In collaboration with the Service Segment Leader team, drive promotional activities and initiatives that support growth in revenues and measure the performance of these programs as required.
Support the Commercial Service Leader in activities in line with the overall strategy of the business.
Drive communication & collaboration with the wider GEHC organisation for the best customer solutions including participation in strategic tenders & key customer service reviews
Work closely with the On-Demand Service Sales Leader on ensuring the best service solutions are presented to the customer.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Bachelor’s Degree in business, marketing or finance
Minimum 5 years’ experience in commercial, customer service or marketing roles
Highly developed communication, negotiation, presentation & interpersonal skills
Demonstrable track record including ability to lead and drive change and innovation
Strong commercial acumen and drive with proven ability to meet revenue targets
Excellent written & verbal communications skills
Excellent analytical skills & experience with CRM systems
Comprehensive knowledge of the healthcare marketplace with a healthcare sales background is advantageous
Ability to collaborate with colleagues to achieve a successful outcome
Preference for individuals who have managed teams
Willingness to travel