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General Electric Order Management Specialist in Parramatta, Australia

Job Description Summary

The Order Management Specialist is part of GE Healthcare's Global Supply Chain Organization. It is responsible for executing the end to end delivery of medical equipment to hospitals and clinics across Australia, New Zealand, PNG and Fiji, meeting customer’s deliver times and other contractual obligations.

The role is responsible for managing its own portfolio of equipment orders in executing delivery for the customer and recognition of sales revenue on completion.

This role provides line of sight from order entry, procurement with the offshore factories, logistics, right through to delivery to warehouse and customer. Prioritisation and organisation skills are a key attribute for date management to ensure on time delivery to the customer, working with predefined equipment lead times and ensuring all aspects of the order life cycle are carried out in compliance with GE standards. The role will provide full visibility of the experience across the equipment supply chain.

Job Description

Key responsibilities/essential functions include:

  • Order management, drive equipment delivery, optimization of sales transfers and inventory management.

  • Plan and pro-actively manage a portfolio of orders to fulfil a customer contracts from order entry to delivery, ensuring that customer requirements are met.

  • Establish and maintain communication with the appropriate teams throughout the order life cycle process (Commercial sales rep, Installation Project Managers, 3rd Party Vendors, GE manufacturing, fulfilment teams, Logistics teams, Finance and Product Managers).

  • Confirm that all orders meet GE compliance requirements, (i.e. equipment lead times, appropriate documentation and approvals and to raise any concerns to the relevant teams (i.e. Controllership).

  • Facilitates cross-functional collaboration with logistics and finance team to ensure Month End Close by completing all required documentation.

  • Follow-up on equipment delivery quality issues, identifying & managing risks that may impact the on-time delivery to the customer.

  • Provide coverage and support to other team members as required.

  • Monitor backlog to ensure that orders are closed out based on customer on site date (COSD), reviewing delivery and customer acceptance (CA's) are completed.

  • Monitor, performance KPI metrics for measuring the order quality and individual performance outcomes.

  • Facilitate a lean mindset, identifying order process improvement and efficiencies.

Required skills and experience

Essential to the role is sound analytical and problem-solving skills, as well as exceptional communication ability with both internal and external stakeholders.

The right candidate should have a minimum of 3 years' experience in fulfilment or supply chain operation, and possess the following competencies:

  • Tertiary or industry qualifications in a similar operation, procurement or order/project management is an advantage.

  • Exposure to Sales Force and Oracle ERP highly regarded.

  • Solid communication and analytical skills, including experience with communicating and working with global colleagues, operating in different time zones.

  • Customer centered mindset.

  • High level of flexibility and passion/engagement.

  • MS Office suite particularly Excel and Outlook (Intermediate level).

Additional Information

Relocation Assistance Provided: No