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General Electric LCS Applications Leader in Parramatta, Australia

Job Description Summary

As a member of the Life Care Solutions (LCS) leadership team and reporting to the General Manager, the Applications Leader creates and executes the strategy for clinical applications, education, and support across the entire LCS portfolio. A key element of this role is the performance and development of the Applications Specialist team – a group of highly experienced clinicians in the fields of anaesthesia, cardiology, monitoring, maternal/infant care, and ventilation.

Job Description

Key responsibilities include :

Deliver with Focus

  • Responsible for driving a culture of safety, planning, and implementing work by always putting safety first.

  • Works closely with Commercial and Segment Leaders to seek input into the development of the applications strategy.

  • Communicates the applications strategy to the team and assists with helping to prioritise work to maximise our impact.

  • Maximises the utilization of LCS applications resources across ANZ. Participates in regular operating mechanisms (op mechs) around equipment installation.

  • Supports the team in the field as needed to provide to ensure a positive customer experience.

  • Support the team with tender responses.

  • Seeks customer feedback, using this information to continuously improve.

  • Drives utilization of SFDC CRM.

  • Utilises NPS survey results and incorporates them into the strategy and process improvement.

  • Ensures all applications support is provided with the highest level of integrity and compliance.

Lead with Transparency

  • Acts as the “go to” person for escalation of customer issues.

  • Facilitates the sharing of information across the entire LCS organisation and, within the applications team, contributing to individual and team development. This is often best facilitated using an regular op mech.

  • Provides feedback to the team, demonstrating managerial courage with the appropriate use of candor.

Act with Humility

  • Embraces a culture of respect, driving diversity and inclusiveness.

  • Focus on recruitment and retention of a highly performing Applications Specialist team.

  • Participates in PSR/continuous improvement processes as opportunities arise.

Qualifications:

  • Minimum 5 years’ experience in healthcare – eg. Nursing, anesthesia, etc.Candidates with healthcare leadership experience highly sought.

  • Commercial acumen – understanding the impact the clinical applications team has on the overall business performance.

  • Understands customer focus.

  • Team oriented – ability to motivate and work well with diverse, cross-functional teams.

  • Excellent oral and written communications skills.Strong problem-solving and process skills.

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

  • Complete all planned Quality & Compliance training within the defined deadlines

  • Identify and report any quality or compliance concerns and take immediate corrective action as required

  • Responsible for ensuring legal and regulatory approval of all marketing communications prior to external release

Preferred Qualifications:

  • Undergraduate degree in a healthcare-related field.

  • Business acumen.

  • Influencing skills – ability to motivate individuals and demonstrate organizational influence.

Additional Information

Relocation Assistance Provided: No

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