General Electric EBM Field Service Engineer - GE Additive in Norwalk, Connecticut

Role Summary:

GE Additive is seeking a driven and talented individual to serve as an EBM Field Service Engineer supporting customer requirements as it relates to installation, maintenance and service of metallic additive systems on customers' site / property. These activities contribute to, maintain, repair and refurbish sold or existing products.

Essential Responsibilities:

In the role of EBM Field Service Engineer, you will:

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for EBM systems in your assigned region or coverage area

  • This will include phone & email support, and onsite visits for installation, basic onsite training, PM, calibrations, and emergency service

  • Be responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represent the most direct access to all appropriate internal functions to support the customer

  • Be a major contributor to the development of an operational year plan for own department activities of the team

  • Suggest improvements in products, processes and procedures

  • Work together with people from the business unit

  • Work on the basis of predefined contracts and frameworks

  • Document service requirements according to specifications

  • Provide customer support in the application of our 3D metal printing systems

  • PLEASE NOTE : Connecticut is the preferred work location for this role. However, Other US locations (flexible work arrangement) may be considered Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (Or an Associate's Degree (2 year Technical degree) from an accredited school or institution with a minimum of 2 years of experience in Services, OR a high school diploma / GED with a minimum of 4 years of experience in Services or 4 years of relevant Military experience) ELIGIBILITY REQUIREMENTS :

  • Ability and willingness to travel domestically and internationally 75% of the time

  • Passport or the ability to obtain a passport for international travel as needed

  • PLEASE NOTE : Connecticut is the preferred work location for this role. However, Other US locations (flexible work arrangement) may be considered Desired Characteristics:

  • Background in service on / with mechanical, vacuum, electrical, and electronic systems

  • Experienced with AM, preferably in AM service

  • Field service experience in industrial 3D printing industry or similar industry, such as: semiconductor industry, healthcare industry, electrical / mechanical / machinery industry

  • Enjoys solving complex technical problems

  • Enjoys a challenge

  • Good student - Enjoys learning

  • Team player - Ability to work cooperatively within a group Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come. To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on Twitter! at http://twitter.com/gecareers AVIHotJob About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. Working for GE Aviation is exciting & challenging. Come see what you are missing! at http://twitter.com/geaviation GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; ConnecticutGE will only employ those who are legally authorized to work in the United States for this opening.