General Electric Sr Sales Manager - Sales North & PAC in Noida, India
Job Description Summary
Reporting to the Customer Service Sales Leader (North + PAC-PAN India), the Customer Service Leader is the life-cycle manager of the assigned plants/Assets. He/she is responsible for acquisition of all Flow business (including Growth campaigns led by Services Commercial team) & Lead UGR deal for the PAC along with the other sales Manager, including managing customer relationship and communication, scoping, planning, to achieve customer satisfaction and identifying emergent work.
Primary contact point of assigned customers and be responsible for the customer relationship.
Technical Sales Lead for all the PAC opportunities in other Customers accounts assigned to other Customer Service Sales Leader.
Own the plant life cycle data, from outage identification to outage closure. Make sure that all relevant configuration data and historical data from reports associated with plants/Assets under his/her responsibility is duly collected and made part of specific globally shared databases.
Fleet understanding: Continuously monitor and maintain accurate plant/fleet data and use of the data to direct wider team in driving growth opportunities
Maintain constant contact with customers, obtain first-hand input on plant operational issues, and customer’s intentions in terms of repairs, upgrades, equipment/parts replacement, expert services and maintenance in general.
Be proactive about customer needs, act quickly to prevent competitors from entering GE installed base and favorably position GE as Service Provider of Choice, on other OEM fleet.
Participating in competitive pursuits, organizing Risk review meetings, coordination with commercial operations, Application Engineering and Global product team and other internal stakeholders, legal, taxation, execution to realize most optimum offering for profitable sales.
Work with Commercial Operations to respond to customer inquiry and lead commercial discussions with customer.
Assist the Flow Growth Champion (from Service Commercial team) in “Mining GE’s Installed Base for PAC Products” with new products, and penetrating other OEM installed base for PAC Products in the assigned territory.
Involve himself closely with the Project Management team and with other GE functions, during planning of any outages internally. Make sure the outage execution team is “Ready-to-serve”, i.e. has anticipated most potential emergent works and prepared for these. Make sure each contract has a thorough time schedule at inception. Review progress continuously to prevent delays.
Maintain close connection with field services teams during outages to uncover customer additional needs and grow orders portfolio, in partnership with the commercial team.
Create a one-team spirit with GE internal partners such as Parts Solutions, Customer Fulfilment Managers (CFMs), Field Service Managers (FSMs), on-site and off-site repairs as required, and other functional organizations to make sure customer expectations are met.
Bachelor’s degree in Engineering/Business (Preferable Electrical Engineering)
10-12 years of experience in technical/commercial/project/team management in power generation industry.
Desired Behavioral Characteristics
Customer Focus: thinks “Customers First” and able to build trust with customers
Service Mindset: loves challenges of services business
Learning Agility: passion and ability to learn new skills (e.g. PM keen to learn commercial skills and vice versa)
Team Player: loves working in a cross-functional team setting and able to bring the best out of team members.
Ability to communicate complex issues in simple terms via written and oral communication
Experience on service & good knowledge/experience in GE Automation and Control products.
Strong interpersonal and leadership skills.
Relocation Assistance Provided: Yes