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General Electric Field Service Engineer - MR - Nashville in Nashville, Tennessee

Job Description Summary

Job Description

Industry Focus Group : GE Healthcare

Business Segment : Healthcare

Job Function : Services

Job Type: Field Service Engineer

Role Summary:

The Field Service Engineer II is fully qualified to perform service in one modality and may have basic training in one or more additional modalities. Acts as the primary GEHC Services face to the customer. Responsible for meeting the daily service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

Essential Responsibilities:

  • Under minimal supervision, serve as GE Healthcare lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Field Engineers.

  • Advanced training in at least one modality, preferably MR

  • May assist less experienced FEs

  • Serves as GEHC lead to assigned customers

Quality-Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals,

  • and applicable laws and regulations as they apply to this job type/position.

  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

  • Complete all planned Quality, EHS & Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

  • Ensure timely dispatch closure (if applicable).

  • Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable).

  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Maintain tools and test equipment properly and ensuring they are calibrated.

Required Qualifications:

  • HS Diploma/GED and 6+ years of experience servicing electrical equipment, or

  • Associates/Bachelors degree with a heavy focus in Electrical, mechanical or Biomedical Engineering AND 2+ years of experience servicing electrical equipment, or

  • Military electronics training AND 2+ years of experience servicing electrical equipment

Desired Characteristics:

  • Strong coaching and mentoring skills.

  • Strong time management and organization skills and ability to juggle multiple responsibilities.

  • Self-motivated.

  • Strong networking, telemetry and CCNA certification

  • Training and experience in multiple modalities.

  • Demonstrated understanding that customers determine our success.

  • Operate with efficiency and sense of urgency.

  • Willingness to learn and adapt to changing environments.

  • Empower and inspire others.

  • Ability to deliver results in an uncertain environment.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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