General Electric Staff Application Operations Engineer - Order to cash - SAP in Monterrey, Mexico

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

This role owns the overall support process and activities for order management, billing and collection process and other Finance module within SAP. This role owns and is accountable for the daily operation, SLAs against operational commitments, and effectively balancing different, competing objectives. This role will manage the communication with key business stakeholders and coordinate with technical resources and vendor partners to resolve issues and drive continuous improvement.

Essential Responsibilities:

  • Owns and is accountable to resolve order to cash questions with emphasis on the billing process, troubleshoot the issues, manage system changes and do the impact analysis

  • Overall understanding of SAP, and be familiar with FI-CO setups and configurations and how it impacts other modules, EDI and order integrations

  • Owns monitoring and P&A reporting leveraging a consistent tool and approach, upstream and downstream systems

  • Leads complex, multi-disciplinary teams in resolution of high profile outages/applicationincidents leveraging contingent worker support team, internal supporting organizations andApplication Operations coworkers when appropriate

  • Owns and is accountable for pertinent contingent workers access and work prioritization

  • Proactively identifies and removes obstacles or barriers by collaborating with many different cross functional teams

  • Demonstrates mastery of the intricacies of interactions and dynamics in Agile teamsTracks, plans, and outlines all the close activities for the team and track that to close on time

  • Uses data, practical knowledge and innovative insights to drive timely decisions, determineappropriate courses of action, and forecast future needs while managing risk and uncertainty forthe team

  • Beyond driving day-to-day operational tempos and rigor, participates in activities for strategicbusiness rhythms including Application Architecture and Roadmaps for the coming year

  • Creates a culture of customer focus and high performance to drive innovation throughcontinuous customer engagement to facilitate appropriate application upgrades andenhancements

  • Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt tochanging priorities

  • Demonstrates skills in collaborating with different stakeholders, influencing decisions and anability to take strategic view

  • Oracle Cloud and financial expertise is a big bonus


  • Bachelor's degree in Business, MIS, Computer/Software Engineering or related field.

  • Minimum of 10 years IT systems support and implementation experience.

  • Minimum of 8 years of experience in billing and order to cash processes within SAP FI-CO, including EDI and order integrations.

Desired Characteristics:

  • Excellent analytical and problem-solving skills

  • Ability to adapt to a fast and dynamic environment

  • Ability to effectively translate between functional and technical teams

  • Ability to follow procedures and produce/maintain supporting documentation Excellent written, oral, and interpersonal communication skills

  • English proficient, to the level of leading conference calls with Global multifunction teams and clearly articulating and reporting objectives and results to all involved stakeholders

  • Highly self-motivated, self-directed, and attentive to detail

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Extensive experience working in a team-oriented, collaborative environment

  • Ability to communicate effectively with senior management

  • Adapts readily to changes in workload, staffing and scheduling

Locations: Mexico; Monterrey