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General Electric Sr Application Operations Engineer in Monterrey, Mexico

Role Summary:GE Renewable is looking for an Operations Engineer for the Data & Analytics team to work on different initiatives and activities across Renewables Data Analytics Platform. The candidate will define and implement practical and innovative ways to support and keep the D&A Platform environment in optimal conditions to support business operations. He will also be responsible to execute and work with other teams to analyze and fix issues and problems reported by critical business processes.

Essential Responsibilities:

The job owner will:

  • Define processes for operations

    activities (incident, problem and change management processes)

  • Lead and coordinate the team in

    the execution of the operations activities

  • Ensure that processes to work with

    teams supporting infrastructure are defined and known by operations team

  • Ensure that team clients (business

    users, D&A development teams, D&A architects) understand the processes to engage with operations team

  • Ensure that proper communication

    happens with business users related to critical incidents in the system and

    also communicating outage activities

    impacting the system availability

  • Define and measure critical KPIs

    for the operations team

  • Work on the definition,

    implementation and automation of activities related to:

  • Health

    check. monitoring and troubleshooting

  • Repeatable

    requests from business

  • Improvement

    activities for the environment to ensure that standards are followed

  • Be part of the Technical Design

    council:

  • Define

    and maintain best practices and standards in the D&A domain (redshift, tableau,

    interface tools)

  • Review

    and approve all technical designs for the domain

  • Identify gaps in current environment

    related to standards, define a plan and drives to resolution

  • Maintain Data Analytics platform operational

    and with the proper performance

Qualifications/Requirements:

Bachelor’s degree in Computer

Science, IT or Business Management or any other stream, with a minimum of 4 years

of experience in the support of information technologies.

Ability to manage multiple parallel

projects and competing priorities in a diverse international environment

Strong interpersonal, influencing,

communication, organizational and leadership skills. High level of energy,

self-motivation and a strong customer focus.

Strong quantitative, analytical and

problem resolution skills

Experience

with working and driving change in a matrix, globally dispersed team

Desired Characteristics:

  • Experience in ITIL, Agile and Lean Six Sigma

  • Proven technical expertise and experience (2+ year) owning and/or administrating at least one of the following technologies: Redshift, S3, Talend, HVR, Dataiku, Greenplum, Tableau

  • Proven experience on performance improvement process on any of the platforms mentioned above

  • Experience working with AWS platform (2 years) and AWS services as Redshift, S3, Glue

  • Experience / knowledge in GE business processes and IM shared service teams/offerings

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Mexico;Monterrey;

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