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General Electric Payroll & Benefits Specialist - Payroll in Monterrey, Mexico

Job Description Summary

Our Payroll team is searching for a Payroll Specialist with proven skills and ability to help build a world class service support, that takes care of GE Employees in all their moments that matter. Our ideal candidate will be passionate for customer service and always thriving to provide the best customer/employee experience in each service interaction.

Job Description

As part of this role, will be accountable for collecting and analyzing service requests and inquiries data, to help enhance our self-service tools and increase its usage, partnership with Global Benefits, Cash Mgmt, and external consultants to ensure local compliance. Additionally, active participation on Continuous Improvement is highly expected.

Essential Responsibilities

  • Calculates, audit and balances payroll amounts and accounts.

  • Process end to end payroll utilizing system tools.

  • Ensure cases are handled according to all KPI’s..

  • Quality Management.

  • Provide specialized administrative support to HR Personnel, Managers and Vendors.

  • Collect, analyze data to support HR activities and build a channel to connect with local extended teams.

  • Reporting improvements to communicate to operations.

  • Coordinate and manage interactions with Vendors and COE (Center of Expertise) for our day-to-day.

  • Maintains a positive working relationship within the team and with external customers.

  • Analytical and Problem-Solving skills.

  • Drive productivity and compliance ensuring teams provide “World Class” customer service and advise on complex questions/requests from employees, businesses and HR partners.

  • Foster a culture of customer service excellence and continuous process improvement.

  • Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes.

  • Collaborate with the other department and provide cross functional guidance and support as needed.

  • Knowledge of Mexico Social Security Law.

  • Experience and proficiency in TRESS system.

  • Proficiency in excel

  • Ability to maintain confidentiality of sensitive data.

  • Oral and written communication skills.

  • Detail oriented.

Qualifications / Requirements

  • Bachelor’s Degree from an accredited university or college in related area OR in lieu of a degree, a high school diploma/GED or equivalent with at least 4 years of experience in payroll, benefits, HR Operations

  • 10% travel

Desired Characteristics

  • English skills (written and spoken), capable of delivering business presentations in English.

  • Capable to work in multiple projects successfully and simultaneously is desirable.

  • Self-motivated and able to work independently and as part of a team.

  • Culture change driver.

  • Experience in multiple payroll tools and system including but not limited payroll tool and system including but not limited to support/ticketing, project management, cloud storage, etc.

  • General knowledge of principles and practices within human resources and benefits administration, accounting reconciliation.

  • Ability to understand and develop successfully partnerships with customers and peers.

  • High Customer Service orientation and Continuous Improvement orientation.

  • Experience and proficiency in Workday is a plus.


To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: No