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General Electric Americas Immigration Specialist in Monterrey, Mexico

Job Description Summary

Responsible for executing immigration processes, including developing an in-depth understanding of immigration systems, processes, and policies. This role requires emphasis on data integrity and analysis to support key HR decisions

Job Description

Roles and Responsibilities

  • Responsible for the successful execution of one or more immigration process(s)

  • Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)

  • Drive increased productivity and compliance through process improvements, standardization, and simplification within assigned area (s)

  • Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses, and HR partners

  • Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE policy requirements

  • Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication

  • Continuously build and share area of expertise; keep current with internal and external updates and changes

  • Provide ad-hoc operational support for assigned process.

Required Qualifications

  • Bachelor’s degree from an accredited university or college in related area.

  • Minimum 2 years prior professional work experience (can include internships)

  • Fluent in Spanish and English.

Desired Characteristics

  • Previous experience in HR Operations, Logistics, Global Mobility Services, or Immigration preferred

  • Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

  • Quick to learn and adapt

  • Self-motivated and able to work independently or as part of a team environment

  • Applies solid judgment ensuring integrity, compliance, & confidentiality from global and local perspective

  • Passion and initiative for continuous process improvement and simplification

  • Strong analytical and problem-solving skills with proven ability to organize and analyze data

  • Demonstrated organization skills, attention to detail and accuracy

  • Ability to work in a global matrix environment with tight deadlines

  • Strong written and verbal communication skills with fluency in local language and English

  • Comfortable delivering against quantitative and qualitative performance metrics

  • Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Additional Information

Relocation Assistance Provided: No

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