General Electric Customer Service Management Specialist in Minden, Nevada
A Machinery Diagnostic Engineer is tasked with providing solutions to customers, addressing their critical rotating machines. This includes evaluating machinery condition based on vibration behavior and process data; installing, troubleshooting, and maintaining protection/monitoring systems. This Remote Monitoring Center position focuses on supporting our world-wide customers by executing key aspects of service agreements at customer facilities such as Power Plants, Refineries, Wind Farms, etc.
In the role of Customer Service Management Specialist, you will:
Diagnose machinery problems based upon: vibration data, operational data, and customer communications
Provide strong focus on delivering value to our customers
Be knowledgable and experience diagnosing machinery related problems using advanced System 1 capabilities, including Bently Performance
Provide excellent written and oral communication skills to convey technical concepts to business and technical personnel
Create, review and interpret technical reports
Professionally communicate with customer and other team members
Provide leadership, technical direction, and assistance to the customer, user, and other BHGE service personnel in the trouble-shooting and long-term maintenance of Bently Nevada equipment and customers’ rotating machinery
Be able to foresee a customer’s need for information or work practice to achieve higher plant reliability
Track, report, and forecast financials on individual projects on a regular basis
Assess job site Safety and perform services as per BHGE Health, Safety and Environmental (HSE) Policies
Drive customer satisfaction through commitment to quality and execution of work scope
Drive and Support the growth initiatives of the business
React to customer required travel in a timely manner, while bringing all required service equipment in case of field job
Enjoy presenting technical subjects to varied audiences from customers, external/internal technical experts and leadership personnel
Desire to learn and teach Qualifications/Requirements:
Bachelor’s Degree in Engineering (preferably Mechanical Engineering)Eligibility Requirements:
Travel up to 20% of the time to work at customers’ sites
Possess a valid driver's license
Possess or ability to obtain a passport
Ability to obtain TWIC Card Desired Characteristics:
Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors, Fans, Hydro Turbine, Wind Turbine)
Knowledge or experience with AT LEAST one or more of the following: mechanical vibration, rotating machinery vibration and/or diagnostics, rotordynamic analysis, machinery balancing and alignment
Knowledge of rotating machinery operation and controls systems4
Knowledge of machinery protection and management systems
Industry Process knowledge (Power Generation, Oil Refinery, LNG, Fertilizer, Ethylene,…)
Knowledge of Predictive Maintenance (PdM) technologies such as: oil analysis, thermography, online/off-line motor testing, and/or ultrasonics
ISO Cat 2 Vibration Analyst certified
Mechanical & Electrical trouble shooting skills; "Hands-on approach"
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
Experience reading, interpreting, and understanding mechanical and electrical drawings
Experience with Networking devices and protocols
Knowledge of Bently Nevada products and services
Demonstrate authority and assurance dealing with people.
Ability to set/meet aggressive targets and work under stressful working conditions.
Strong computer skills using MS Office software.
Experience working under stressful working conditions
Project Management Skills
Black Belt or Green Belt Certified (GE employees only)
Professional Engineer (P.E.) licensure About Us: Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain. BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own. With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Nevada; MindenGE will only employ those who are legally authorized to work in the United States for this opening.