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General Electric Lead Services Specialist - Contract Performance Managment in Minato, Japan

Job Description Summary

Reporting to the Service Director, the Contract Performance Manager, for the assigned customer portfolio, is responsible for contracts performance, including managing customer relationship and communication, scoping, planning, executing outages to achieve customer satisfaction, and identifying emergent work, to contribute to the business objectives.

Job Description

Roles and Responsibilities

• Function as the primary contact point of assigned customers and deal with the customer relationship, overall contracts performance.

• Maintain constant contact with customers, obtain first-hand input on plant operational issues, and customer’s intentions in terms of repairs, upgrades, equipment/parts replacement and maintenance in general.

• Be proactive about customer needs, act quickly to prevent competitors from entering our installed base.

• Work with Sales and Commercial Operations to reply to customer inquiry and participate in commercial discussions with customer, assist in sales

campaigns for proposals development and contract negotiations.

• For assigned contracts, be accountable for customer satisfaction, through Environment, Health & Safety performance, quality, timeliness, and financial performance:

• Develop and implement execution plan to achieve contract profitability.

• Plan outages jointly with the customer, and internally. Make sure each contract has a thorough time schedule at inception. Review progress continuously to prevent delays.

• Uncover customer additional needs during order execution and grow orders portfolio, in partnership with the commercial team.

• Create a one-team spirit with our internal partners such as Parts Solutions, field service teams, on-site and off-site repairs as required, and other functional organizations to make sure customer expectations are met.

• Ensure execution is performed in compliance with the country rules and regulations on all business aspects: EHS, Quality Assurance, taxes, revenue recognition and other financial statutory requirements, import-export, past due & inventory, etc.

Required Qualifications

• Bachelor degree in Business/ Engineering or equivalent experience in power generation industry

• 5-8 years experience of customer/technical/project/team management in power generation industry.

Required Qualifications

• Heavy duty gas turbines and controls system experience;

• Customer focus: excellent communication, presentation, human relations

• Project Manager mindset

• Fluent in Japanese and English

• Computer application skills

• Self-drive and ability to work under high pressure and time constraint

• Ability to work multiple project simultaneously and effectively in a cross-functional team

Additional Information

Relocation Assistance Provided: No