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General Electric Lead Service Engineer/Integrator in Milwaukee, Wisconsin

Job Description Summary

Join a dynamic team that’s leveraging Agile and Lean to develop patient monitoring devices. As a Lead Service Engineer, you’ll be working on new and updated telemetry systems that provide clinical solutions for caregivers. With a focus on coordination of all service deliverables for multiple programs, this position provides exposure to the complete system and development process and requires communication with cross-functional teams within GE Healthcare.

Job Description

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.


The successful candidate will be part of an inclusive and positive team environment while working with global and cross-functional teams. The successful candidate will work with an empowering team developing and supporting telemetry products monitoring critical patient parameters that enable clinicians to save the lives of patients. The successful candidate will also balance multiple projects simultaneously and complete deliverables based on business objectives. Responsibilities will include:

  • Analyzing current service metrics and driving improvements in productivity within new product development and design change programs.

  • Conducting service usability analysis and development of related deliverables.

  • Compiling pilot site feedback and leading the corrective and preventative action process.

  • Coordinating service validation and service transfer activities with GE service personnel.

  • Performing reviews for serviceability on prototype and early manufacturing builds.

  • Leading the planning, communication and execution of product introduction strategies that ensure global Service readiness by working with product development and service teams.

  • Setting field replacement unit and product repair strategies and interfacing with Global Parts and Service Operations.

  • Defining procedures for installation, corrective maintenance, preventive maintenance and field modifications, providing content for service training, and creating and coordinating the execution of the Service Documentation verification plans and procedures.

  • Coordinating and delivering early readiness training for new product introductions to global service teams.

  • Developing continuous improvement activities by driving the implementation of process and product quality improvement initiatives leveraging LEAN concepts.

  • Maintaining effective quality systems compliant with GE Quality policies.


  • Bachelor’s degree in Computer Science, Electrical Engineering, Biomedical Engineering, System Engineering, or closely related discipline.

  • 4 years of engineering experience in a related field.

  • 2 years of experience successfully leading and delivering projects.

  • 2 years of experience providing service support to products.

  • 2 years of experience with the project development and product release process.

  • Proven ability to develop timely and effective solutions for challenging system design problems.

  • Understanding of system design concepts and subsystem interactions and interfaces.

  • Must be willing to work in our Milwaukee, WI facility several days per week.

  • Must be legally authorized to work in the United States full-time without sponsorship at time of hire.

Desired Characteristics

  • Master’s degree in Computer Science, Electrical Engineering or other closely related fields.

  • 6 years of engineering experience in positions of increased responsibility.

  • Demonstrated problem solving ability and results orientation.

  • Demonstrated technical leadership capability working on a product development team.

  • Experience working on medical device programs Self-starter, energizing, results oriented and able to multi-task. Strong desire to drive change and improvements in processes and designs.

  • Ability to meet aggressive reliability, performance, cost, serviceability, and delivery targets.

  • Global project experience.

  • Knowledge of UL/ETL/IEC standards and how they apply to designs.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.


Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No