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General Electric Customer Solutions Demand Pole Leader in Milwaukee, Wisconsin

Job Description Summary

Reporting to the Sr Director, USCAN Fulfillment Operations, this role manages a team of customer solutions analysts that are responsible for Imaging & LCS parts delivery to US customers. This person will be a primary contact for the field service teams on part escalations and work with internal/global functions to meet US customer fulfillment needs.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

  • Provide inspiring leadership to a team of Customer Solution analysts.

  • KPI Management: Customer Escalations, Estimated Delivery Dates updated, Timely field communications

  • Primary focal point for US field service teams on customer escalations

  • Provides L3 support to L2 analysts

  • Works with GSPO Logistics team directly with transportation and warehouse issues impacting the region

  • Partners with Customer Solutions Source Pole Leader to share resources when needed to meet the needs of global customers

  • Ensures off hour and weekend coverage meets the needs of the region

  • Able to manage multiple part escalations and provide timely, clear and professional communication to the field/customers.

  • Provides feedback to Customer Solutions fulfillment leader on part shortages impacting US region customers – sourced out of pole

  • Proactively drive process improvements/standard work amongst team

  • Develop and maintain cross-functional partnerships with MFG, Goldseal, FSS team, WHS/Logistics

Qualifications:

  • Bachelor's degree from an accredited university or college

  • Ability to professionally communicate with influence

  • Effective time management and organizational skills; detail oriented

  • Experience with Oracle, Excel, Smartsheet, PowerPoint

  • Demonstrated proficiency with Microsoft Excel and Office applications

  • Strong Analytical skills and problem-solving ability

  • Ability to collaborate across multiple stakeholders/global regions

  • Able to work independently and under minimal direct supervision

Desired Characteristics:

  • Demonstrated direct or indirect Supervisory/people leader capability

  • Certified Green Belt or Black Belt / Lean training / Six Sigma experience

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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