General Electric Technician Apprentice - Catanzaro in Milan, Italy
Job Description Summary
As a Technician Apprentice you are the key point of contact for our customer. The role requires the Technician to be despatched on routine service preventative maintenance visits, respond to service calls and support the field team to drive customer satisfaction through Service Excellence.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
With minimal supervision, as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations. Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.
Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives.
May assist more experienced technicians and FSE’s on basic and complex repairs /resolution respectively. Work as a member of local team to provide efficient service delivery to all accounts within assigned area and document all actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration.
Maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction. Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.
Perform other related duties as assigned.
Qualifications / Requirements
Minimum of High School education required.
Proven experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices. Proficiency in completing electronic documentation using PDA and computer skills.
Previous experience developing and maintaining good customer relations.
Willing to occasionally travel outside of assigned region.
Engineering or electrical work experience desired.
Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
Previous experience in a hospital setting.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Relocation Assistance Provided: No