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General Electric Site Leader in Milan, Italy

Role Summary:The Site Leader is responsible for developing and maintaining strong interpersonal relationship with customer representatives, ensuring customer satisfaction and loyalty while maintaining and meeting the daily service repair needs of all GEHC equipment in the assigned site in Ospedale Brotzu (Cagliari)

Essential Responsibilities:

  • Customer Satisfaction: Maintain daily communications with the Customer to ensure resolution and appropriate follow-up, leading to customer satisfaction and NPS increase. Maintain communication with all stakeholders involved (clinical, biomedical engineering, Head of Dept., hospital line management)

  • Technical: Coordinate maintenance and repair needs on all the equipment of the assigned site. Escalate as required to remote or onsite modality experts. Support in planning and coordinating Preventive Maintenances and Functional Management Inspections completion

  • Productivity: Support the planning of third parties services at the customer site (where applicable) in order to maximize productivity

  • Administration: Follow up and administrative responsibilities such as maintaining customer service logs, customer service reports and internal service records in a timely fashion. Support the completion of FMIs and PM inspections incl. adequate documentation for assigned site on time

  • Commercial: Support in sales opportunities such as contract renewals and assist with promoting future revenue growth programs. Indicate opportunities for non-contract service sales. Assist equipment sales team in identification of opportunities and promotion of GEHC offering. Participate in identifying customer solutions leading to site profitability and customer satisfaction.

Qualifications/Requirements:

  • Degree in Biomedical Engineering +/or equivalent knowledge or experience

  • Relevant experience on the field and with the clients or equivalent working experience

  • Excellent analytical, negotiation and communication skills and ability to plan and organize work effectively

  • English - Advanced business level, fluent in Italian

  • EU Work Permit

About Us:

GE Healthcare is a leading global medical

technology and digital solutions innovator, GE Healthcare enables clinicians to

make faster, more informed decisions through intelligent devices, data

analytics, applications and services, supported by its Edison intelligence

platform. With over 100 years of healthcare industry experience and around

50,000 employees globally, the company operates at the center of an ecosystem

working toward precision health, digitizing healthcare, helping drive

productivity and improve outcomes for patients, providers, health systems and

researchers around the world. Follow us on Facebook, LinkedIn, Twitter and Insights ,

or visit our website www.gehealthcare.com for

more information.

Additional Locations:Italy;The resource will be based in Cagliari;

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