General Electric HPS Account Manager (Artificial Lift) - Midland, TX (sourcing req) in MIDLAND, Texas

Role Summary:

About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

Role Summary:

The Account Manager (Horizontal Pumping Systems - HPS) will demonstrate leadership in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and can affect short-term and some long-term business goals.

Essential Responsibilities:

  • Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met

  • Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers

  • Cover all disciplines within the OTR process, including financial, contractual, and legal relations with the customer

  • Assume overall responsibility for customer satisfaction

  • Serve as primary customer interface for OTR status and/or issues pertaining to spare part procurement

  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification

  • Clearly define and communicate problems as perceived by the customer

  • Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer

  • Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer

  • Develop and maintain a customer preference relationship toward GE

  • Monitor special programs and coordinate both internally and externally with the customer

  • Screen and analyze customer order practices looking for trends and unusual order practices

  • Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues

Qualifications/Requirements:

  • Bachelor's Degree from an accredited college or university (OR a High School Diploma / GED with a minimum of 4 years of experience in a marketing or sales position)

  • Minimum of 3 additional years of experience in customer logistics, sales, or support operations

Desired Characteristics:

  • Local customer base and market experience

  • Knowledge of BHGE Artificial Lift Horizontal Pumping Systems product line and services and general oilfield services and functions

  • Ability to effectively interface with all levels of internal and external customers

  • Strong oral and written communication skills

  • Strong interpersonal and leadership skills

  • Work as part of team of talented, driven individuals with a 24/7 attitude

Locations:

Midland, TX

Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more at https://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Locations: United States; Texas; MIDLAND

GE will only employ those who are legally authorized to work in the United States for this opening.