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General Electric Customer Order & Fulfillment Specialist in Mexico City, Mexico

Role Summary:

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities.

Essential Responsibilities:

  • Facilitate order management - process order intake, input into internal systems.

  • Connect to customer portals and systems.

  • May support forecasting, billing and collection activities.

  • Key contact for customer inquiries.

  • Work with operations to understand and communicate commits and status to customers.

  • May also engage in sales activities for assigned customers.

  • Contributes to the development of an operational year plan for own department activities of the team.

  • Discusses consequences of changes in products and processes for the own team in the organization.

  • Works together with people from the business unit.

  • Contacts are under guidance and/or geared towards collecting or giving technical information.

  • Targeted clients.

  • Contracts are predefined and a framework of conditions is set and followed.

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).

Desired Characteristics:

  • Strong oral and written communication skills.

  • Strong interpersonal and leadership skills.

  • Ability to work independently.

  • Strong problem solving skills.

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Additional Locations:Mexico;Mexico City;

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