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General Electric Sr Quality Assurance Engineer in Melbourne, Florida

Job Description Summary

This position is for a Quality Assurance Lead & Tester that can help deliver our Digital Grid solutions within our customer-focused services organization.

This role requires a highly motivated individual with a passion for quality and continuous improvement. This person will need to bridge the gap between our Project Implementation team and Customer to ensure quality is considered in everything we do.

Job Description

Roles and Responsibilities

The ideal candidate will be someone with experience working with multiple Project Implementation teams, with the ability to organize and execute test plans. The candidate will need to understand the complexities of delivering quality with external customers who may or may not understand the importance of Quality Assurance. This role requires excellent communication skills and the ability to coordinate with diverse global teams, often including customer and third-party stakeholders. This individual is expected to contribute to the team and work independently.

  • Leads QA onshore / offshore teams and collaborates with developers, product owners, Scrum Masters, and DevOps engineers, to make sure project implementations are delivered with high quality

  • Plans, executes and controls testing efforts. Plays a key role guiding the testing teams through different testing types/phases

  • Communicates and removes any barriers from the QA teams and ensures team completes assigned tasks within project deadlines

  • Drives innovation within the QA space

  • Holds the team accountable to quality standards

  • Anticipates fluctuations in resource/demand ratio and plans accordingly

  • Works with customer to understand and/or influence the customer test plan

  • Defines and manages quality metrics

  • Directs GE test activities to perform hands-on testing

  • Coordinates plan when using multiple systems (GE and customer-facing) to manage defects

  • Supports customer testing

  • Triages customer reported defects

  • Communicates product defects to GE product teams

  • Ensures that clear, understandable acceptance criteria is written (shared responsibility w/ Scrum Master & technical lead)

  • Leads by example with a continuous improvement mindset

  • Provides the "voice of the customer" to internal development teams to ensure that quality expectations are met or exceeded from a customer perspective

Education Qualification:

  • Bachelor's Degree in STEM field and minimum 4 years of Sr. QA and QA Lead positions

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will sponsor individuals for employment visas.

  • Must be able to pass security reviews by regulated customers such as electric utilities

  • Must be willing to travel (if travel is required) – 5 - 10%

Desired Characteristics

Technical Expertise:

  • Has a big picture of quality on the project - helps team focus on what is important

  • Ability to effectively communicate and coordinate with internal GE and external customer stakeholders

  • Understanding of test and project tools (GE and/or customer tools)

  • Familiar with scripting tools such as Python, PowerShell and the value of making efficiency enhancements

  • Understanding of test automation principles within CI/CD pipelines. Knowledge of Selenium, Katalon Studio, and other test automation frameworks is a plus

  • Ability to guide QA personnel on crafting test cases to have ideal coverage

  • Thoroughly understands how to define acceptance criteria and helps team/customer capture them to drive quality in user stories/defects

  • Able to use metrics in Jira and qTest to guide teams to maximize quality while maintaining a certain level of productivity

  • Understands and can work with relational databases

  • Familiarity with GIS applications (Smallworld GIS preferred) and/or electrical engineering concepts

  • Able to understand and document technical aspects of a project

  • Can pivot to view testing and defects from a user/customer perspective

  • Proficient with the essential types of testing, applies balanced coverage aligned with testing pyramid, knows where to focus efforts based on test plan

Business Acumen:

  • Displays understanding of the project’s value proposition for the customer. Shows commitment to deliver the best value proposition for the targeted customer

  • Understands how the business solves the problem in specific domain areas using the technology. (Ex: Energy Management domain)

  • Able to describe the benefits of quality both internally and externally to customers and contractors

Leadership

  • Effective at organizing multiple QA teams for success

  • Influences through others, builds direct and "behind the scenes" support for ideas. Preemptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome

  • Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Understands when change is needed. Participates in technical strategy planning

  • Proactively identifies and removes project obstacles or barriers on behalf of the team. Able to navigate accountability in a matrix organization

  • Skilled in coordinating and facilitating project work across diverse teams who are distributed globally and across multiple companies

Communicates and demonstrates a shared sense of purpose. Learns from failure.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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