General Electric Digital Project Manager in Melbourne, Florida
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
Roles and Responsibilities
Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors. The primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
Proactively provide customers with product and services information and project updates
Identify opportunities for customers to get the best value out of GE software
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
Manage a network of resources (including contractors) in support of project execution.
Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements. Negotiate change orders with the customers
Take part in the writing of reports that describe the results of a project
Participate in the development of proposals for projects
Ensure that delivered products and services achieve highest quality and performance levels
Professionally represent GE during all customer communications
Bachelor’s Degree with 8+ years of experience
At least 5 years of experience in an engineering or project management position with responsibility for large scale IT projects
Legal authorization to work in the U.S. is required.
Must be willing to travel <25%.
Previous experience in the software industry, preferably software services
Understanding of GE software products such as e-terra, Power-On, Smallworld or equivalent is a plus
Good technical background, with proven understanding of Windows and/or Unix based systems and complex software development for real-time environments.
Strong PC skills required, including use of standard MS Office applications. Experience using PM and project planning software tools; (P6 Project preferred.)
Knowledge of contract structure and familiarity with contractual terms required (T&Cs).
Strong understanding of accounting/financial principles with the ability to create and analyze financial and project reports.
Ability to delegate tasks and responsibilities appropriately and effectively manage project resources. Ability to effectively coordinate with other managers and senior level staff including sales, marketing, project delivery, and product leads.
Excellent verbal, written, and interpersonal communication skills. Ability to write professional and technical reports and procedures. Ability to make formal and informal presentations to technical and non-technical staff and customers.
Proven sound negotiation and conflict management skills.
Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer - actively reviews accounts, meets with customers, observes sales force, etc. Coaches/mentors peers and others on the relationship between GE solutions and value to the customer.
Uncovers and articulates critical success factors necessary for the customer to acquire,
implement, and utilize a solution; assists customer in identifying shortcomings even when they may delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors; articulates a roadmap that provides a high likelihood of the customer realizing expected business benefits and other key stakeholders achieving desired personal success; is accountable for overall customer success.
Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose. Learns from failure.
Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams and is recognized for growing and distributing talent pools across the organization.
Demonstrates a passion for work and for continual learning. Persistently seeks to accomplish challenges and approaches difficult situations with optimism. Encourages their team's commitment to GE's corporate goals and beliefs. Identifies new opportunities by creating bonds of trust with customers. Creates a team environment where people are motivated, share more, are highly engaged, and ultimately perform better. Evangelizes the value of a human-focused perspective in product management.
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks.
Flexible work location, remote within USA.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required.
Relocation Assistance Provided: No