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General Electric Medical Information Officer, Contrast Media in Marlborough, Massachusetts

Job Description Summary

This (remote) role will be working within the Medical Affairs function with the Director of Medical Operations, Care Area Leaders, and field Medical Affairs team in managing the Medical Information function. The Medical Information Officer (MIO) is responsible for the provision of medical information support to external and internal stakeholders regarding contrast media and devices utilized across the GE Healthcare Pharmaceutical Diagnostics product portfolio. The primary focus is operating the Medical Affairs call center addressing medical information inquiries from healthcare providers (HCPs).

Job Description

Essential Responsibilities

  • Ensures that all medical information inquiries from HCPs are addressed and recorded with the highest level of support practicable within reasonable amount of time

  • Researches and provides full answers to technical/medical enquiries, liaising with the internal medical experts, Medical Directors, Assistant Medical Directors, and Medical Science Liaisons when required

  • Compliantly supplies relevant scientific papers as requested and required by HCPs

  • Provides fair and balanced, reactive communication with HCPs

  • Ensures that medical information inquiries are screened for potential or actual adverse events or product complaints and these are reported in timely manner to Pharmacovigilance (PV) or Quality teams as appropriate

  • Supports the collection and transfer of clinical trials/medical information from internal and external sources

  • May conduct literature searches for and secures literature for Medical Directors, as needed

  • Assists the Medical Affairs leadership team in impact and strategy assessment of medical information trends

  • Maintains working knowledge of GE Healthcare’s contrast media and devices used in CT, Xray, MRI, Echo, etc.

  • Represents the GE Healthcare Medical Affairs department at scientific congress and conferences, in compliance with industry regulations, when and if needed

  • Facilitates team communication and the sharing of best practices

  • Leverages technical skills and analytical thinking required to solve problems

  • While majority of initiatives are US-centric, may provide support to MA colleagues in Canada, LatAm, etc.

  • Supports both Medical Affairs and cross-functional bubble assignments and stretch opportunities as needed

  • Maintains current clinical and professional certifications and remains apprised of emerging clinical trends


  • Bachelor’s Degree from an accredited university or college, preferably in the life sciences

  • 5+ years of experience working with contrast media in a clinical or scientific environment (CT, Xray, MRI, Echo, etc.)

  • Recent clinical or relevant experience in a CT or MR imaging role

  • Demonstrated commitment to customer service

  • An understanding of literature database access and searching

  • Strong written and oral communication skills. Proven interpersonal skills

  • Demonstrated ability to communicate scientific information effectively to a range of internal and external stakeholders across therapeutic areas

  • Ability to document, plan, market, and execute programs. Established project management skills

  • Strong personal computer skills, including the Microsoft Office suite of products

  • Self-motivated and confident team player with attention to detail

  • Able to work independently and with a team and provide a link between all medical information operations

  • Ability to travel to scientific conferences, participate in educational sessions, and staff Medical Information booths (up to 10% of time)

Desired Characteristics

  • An MBA or advanced degree is preferred

  • Advanced degree (MD, DO, PhD, PharmD, etc.) or clinical credentials preferred (PA, NP, RN, RT, ARRT, CNMT, etc.)

  • Current American Registry of Radiologic Technologists (A.R.R.T.) certification preferred

  • General understanding of the SOPs and other related processes in regard to Pharma/Healthcare/Medical affairs

  • Deep understanding of regulatory guidance as it pertains to responding to unsolicited HCP requests for information (FDA, OIG, DOJ, etc.)

Location preference: adjacent to major airport

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No