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General Electric Customer Service Associate in Marlborough, Massachusetts

Job Description Summary

Job Description

Roles and Responsibilities:

In this role, you will provide outstanding customer service to our customers, overseas distributors and subsidiaries. Ensuring compliance at all times.

Our Pharmaceutical Diagnostics (PDx) business is a global leader in imaging agents, used to improve and enhance the images that radiologists use to diagnose and monitor disease. We support healthcare professionals in the administration of neurology, cardiology and oncology procedures that are used to image three patients around the world, every second.

Essential Responsibilities

  • Provide excellent service for end customers; distributors & subsidiaries.

  • Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.

  • Work collaboratively with other GE departments for dispute resolution.

  • Establish close relationships with customers and commercial partners to gain their trust.

  • Respond to customer queries in a timely and professional manner.

  • Develop strong product knowledge and a strong understanding of the Supply Chain.

  • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

  • Build effective relationships with other departments to understand impact to customers and service levels.

  • Provide knowledge and accurate information to customers.

  • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

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Qualifications/Requirements

  • Minimum of 4 years of experience in customer service/customer facing environment.

  • Ability to manage self and tasks a proactive manner.

  • Excellent organizational and administrative skills.

  • Must have a calm and analytical approach to problem solving.

Desired Characteristics

  • Ability to work in a cross-functional cross-country team environment.

  • ERP/SAP knowledge

#LI-MAR

#LI-BR1

Our Pharmaceutical Diagnostics (PDx) business is a global leader in imaging agents, used to improve and enhance the images that radiologists use to diagnose and monitor disease. We support healthcare professionals in the administration of neurology, cardiology and oncology procedures that are used to image three patients around the world, every second.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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