General Electric Senior Services Staff Manager 2 - Resource Management in Madrid, Spain
Job Description Summary
The Senior Services Staff Manager 2 - Resource Management will assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew. The Senior Services Staff Manager will serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and ensures that all employees are current on training and performance reviews. Where applicable the Senior Services Staff Manager will oversee a medium to largesized/highly complex employee base and work with clients to help facilitate business needs and requests for their customer base
Essential Duties & Responsibilities: • Assign employees to jobs based upon their skills, abilities, availability, and crew performance to maximize the effectiveness of the crew • Manage field employees including employee contracts, contract reviews, employee performance evaluations, identify training and job assignment, mobilization of field employees, and address daily employee needs and requests • Serve as the employees’ primary point of contact regarding training, mobilization, pay, and assignments and resolve concerns or conflicts • The Resource Manager will recruit and hire prospective employees and manage field personnel • Where applicable, validate crew composition with upcoming jobs • Where applicable, assemble well-balanced crews to optimize performance using multiple analytical data sources • Determine employee readiness statuses by incorporating multiple factors including Scheduler Workload, bench retainers, Break-In-Service, and Work Time Regulations • Communicate with project responsible managers to ensure employee availability by analyzing mobilization/ demobilization plans, sick leave, paid time off, and personal leave • Partner with Customer Service Leaders, Service Managers, Field Service Coordinators, and the Immigration team to complete necessary immigration documents and ensure employees are clear for travel • Report utilization, bench cost, training and supply statuses, and balanced crew development to drive productivity and reduce cost • Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities • Analyze customer feedback and post-outage data to determine ways to improve future customer satisfaction, and resource utilization and reduce cost • Partner with the Regional Training, Development, and Qualifications Manager to determine and coordinate career development opportunities for employees • Coordinate with EHS to ensure employees are up to date on required EHS training • Ensure current employee training records and certificates are uploaded to appropriate systems • Participate in creating recruitment strategies and interviewing candidates to maintain a strong and effective team • Participate in quarterly talent development review processes to retain top talent • Travel may be required • There may be assigned other duties to help proactively drive our vision and align with our organization’s core values.
Required Qualifications & Experience: • 10+ years applicable experience and demonstrated success/knowledge • 5+ years managing and developing employees • 5+ years of specialized/industry experience • Bachelor’s degree or equivalent in related field with minimum 5 years project management experience; • Experience in power generation or technical industry can be substituted for degree and/or project management experience • English proficiency required
Desired Characteristics: • Excellent customer service and interpersonal skills • Proficient in project management and planning • Ability to solve complex problems • Excellent communication skills • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines