General Electric Senior Customer Reliability Engineer in Loves Park, Illinois
GE Digital's Industrial Managed Services team has a deep global portfolio of unique subject matter expertise which we use to generate dramatic results in the Industrial Internet of Things (IIOT) every single day. Utilizing the latest software, cloud platforms, machine learning, and data science technologies, we operate from 7 global locations and support more than 170 languages to make the global industrial world safer and more efficient.
The GE Digital Industrial Managed Services team focuses on working with customers to make operational risk versus cost decisions. This individual will have a knowledge and understanding of FME and equipment strategies and will be able to provide customer guidance on changing preventative maintenance practices.
The Senior Strategy Engineer will actively participate in driving a culture of trust, transparency, and accountability. This individual will have a solid base of knowledge and mastery of specific industry skills and will focus on teaching younger engineers while leveraging the expertise of more senior engineers to fill their knowledge gaps. In this role, you will:
Place customer satisfaction at the center of everything you do, ensuring customers are super-pleased with our continuous consulting services which are delivered daily, weekly, monthly, and yearly
Work directly with customers to help them leverage the latest software technology, data science, machine learning, and industry best practices to transform their industrial processes
Leverage the team's deep industrial expertise to provide operational support to customers, helping them make data driven decisions
Drive and participate in a global team culture of continuous improvement, best practice sharing, and open collaboration
Quickly learn and master industrial processes, industrial methodologies, and assets related to assigned industry verticals
Quickly master cutting edge predictive analytics, asset management, and data science software and tools. Qualifications/Requirements: Basic Qualifications
Bachelor’s Degree (Master's preferred) in engineering or similar degree in science or technology
3 to 10 years of industry relevant work experienceEligibility Requirements:
Legal authorization to work in the location where position is hired.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel 50% Desired Characteristics:
Additional Work Locations Considered: Remote anywhere in the US
Specific Experience in the Following Areas Desired: Fossil Power Generation, Renewable Power Generation, Nuclear Power Generation
Specific Certifications/Memberships Desired: SMRP, ASME, AIChE, CMRP, CRE, RCM or FMEA Facilitator
Specific Software Experience in the Following Areas Desired: Meridium, SAP, Maximo, SmartSignal, Matlab, Maple, Vibration Analysis, System 1/ Emerson, SAS, ExcelTechnical Expertise:
Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques.
Demonstrates ability to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function; Can be utilized to problem solve at customer sites as the GE representative.
Regularly updates product knowledge to understand new features and limitations. Understands the primary competitors and partners in the product space. Understands the go to market strategy and positioning of products. Has industry experience relevant to understanding common challenges and realities faced by customers. Business Acumen:
Understands the domain and the problem space in the domain. Communicates and translates customer needs into more technical requirements.Leadership:
Helps team members understand their contributions in support of the broader direction. Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments.
Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
Demonstrated ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.
Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs. Initiative to cross boundaries and find solutions outside of immediate group.Personal Attributes:
Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions systematically and rationally-using criteria that is made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based on facts and metrics.
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings, even when they could delay a commercial decision; utilizes GE experts to propose creative ways for the customer to master the critical success factors.#DTR About Us: GE Digital is the world's first Digital-Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. We are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet of Things (IIOT). The Industrial Internet of Things is an open, global network that connects people, data and machines. It’s about makinginfrastructure more intelligent and advancing the industries critical to the world we live in. At GE Digital, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. Stay connected with us. Join our Talent Community! GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; California, Illinois, Texas, Virginia; ChicagoGE will only employ those who are legally authorized to work in the United States for this opening.