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General Electric Clinical Applications Specialist, MR in Loves Park, Illinois

Job Description Summary

The MR Clinical Applications Specialist is responsible for driving and executing the clinical and educational processes and programs while developing strong relationships with customers in the Chicago Market. As the MR education and applications account contact, the clinical applications specialist will create and direct training strategies, provide hands-on and didactic training through the implementation of university style curriculums and processes, support and assist the account to improve productivity, patient care and quality by optimizing user technical & clinical competencies, image quality, workflow and protocol management. The clinical applications specialist will closely collaborate and communicate with multiple levels of internal and external constituents and key stakeholders throughout the account community, provide support to the commercial team as needed to drive growth and customer satisfaction, including pre-sales support, participation in sales presentations, consulting with technologists and physicians to optimize utilization, and providing follow up visits to IB customers as needed.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

  • Coordinate, schedule and deliver objective based system / feature MR training and education support for customers over an extended period while demonstrating full range of product features, capabilities and benefits.

  • Collaborate with commercial team in the Chicago Market to drive sales growth and IB health. Work closely with commercial teammates to ensure customer satisfaction.

  • Work with commercial teammates to develop strategy to ensure GE customers are satisfied with their GE system and utilizing their system to its fullest extent.

  • Execute domain expertise responsibilities as outlined in the “Priorities” of a MR Clinical Applications Specialist.

  • Act as a subject matter expert and education consultant to internal account community, providing clinical, technical and professional guidance and communicate progress and issues to internal GE team with respect to improving the customer experience and GEHC’s account standing.

  • Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes. Communicate results to broad constituency.

  • Liaison with department leads and work with key opinion leaders to assist in standardizing and optimizing protocols / imaging parameters and provide current state / progress updates to internal and external constituents. Facilitate best practice sharing amongst various account departments.

  • Assist customer in advancing new product (NPI) features and imaging techniques. Partner with customer in developing training plans / strategies that support new product assimilation and ongoing training needs.

  • Drive consultative applications services discussions and recommend additional support options for customer solutions. Propose and deliver solutions based programs that drive productivity for the customer and growth.

  • Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

  • Establish and drive relations, collaboration and partnerships with all department / relevant stakeholders. Engage with key opinion leaders on progress made and gain consensus on next steps/actions.

  • Leverage analytical tools to better demonstrate issues and or progress.

Required Qualifications

  • Bachelor’s / Associate’s degree or equivalent and minimum of 5 years technical/clinical industry experience.

  • Experience in coordinating training for key accounts interfacing with all levels of an organization.

  • Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality.

  • Ability to effectively interact with key stakeholders in modality/commercial/service teams.

  • Experience in speaking, presenting materials relevant to diverse audience.

  • Ability to craft well written training reports and communications to a diverse constituency. Working knowledge of Excel & Power Point.

  • Demonstrated self-starter, self-directed, team oriented individual who thrives in a fast paced, dynamic business environment and places personal and business integrity at forefront.

  • Track record of exhibiting GE Beliefs behaviors. Viewed as positive role model for team. Exceptional interpersonal and communication skills.

  • Demonstrated acumen in interacting with wide spectrum of constituents.

  • Possession of ARRT certification.

Desired Characteristics

  • Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment.

  • Ability to strategize with decision makers on workflow enhancements and improvements.

  • Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers.

  • Strong communication and clear thinking skills, ability to synthesize complex issues into simple messages.

  • Willingness to be flexible / adapt to changing personnel and work environments.

  • Action oriented in taking the initiative to identify opportunities and recommended solutions.

  • Results-oriented and passionate about making a positive customer & business impact.

  • Able to express opinions, information and key points of an argument clearly and fluently.

  • Give presentations and deliver materials with skill, confidence, and credibility.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No

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