General Electric Customer Engagement Manager in Longmont, Colorado
This role plays a critical part in driving regional growth in the delivery of software solutions for a business that develops implements & provides high-tech software solutions such as geospatial asset management software, grid management software and automation systems, that enable grid intelligence processes for the electric, utility, and public service & telecomm industries.
The Customer Engagement Leader role is required to lead cross functional multidisciplinary teams across both the product portfolio and business pillars in order to drive regional growth through the application of best practice delivery methodologies for both products and services. Operating across the sales, tendering, operations, project delivery, finance and services teams the Customer Engagement Leader will ensure full team alignment through the ITO process and into the early stages of OTR where projects will be seamlessly handed over from Services to Operations. The role will report into the Global Strategic Initiatives Leader.
Essential Functions (Responsibilities)
Support the leadership team in the development of robust delivery methodologies across the product portfolio for both products and services in order to ensure opportunities are proactively managed through the ITO/OTR process resulting in projects being executed on time, to budget and customer led quality expectations.
Drive multidisciplinary teams in order to leverage and cross pollinate best practice (such as SSDM) across the organization in order to drive down costs, support growth and increase revenues.
Proactively support the management of change by the definition and implementation of robust sustainable processes and procedures to support the flow of information across the verticals.
Replicate SSDM concepts across product lines in the ITO phase in order to increase focus, drive efficiencies and ultimately increase win rate.
Provide the integration layer across the verticals to ensure seamless communication channels and cross functional alignment.
Support the project delivery leadership by providing a forecast of resource requirements against opportunity in order to ensure correct resource levels are in place as needed to support regional growth over defined timelines.
Support the senior leadership in breaking down barriers between the verticals.
Lead teams, contributing to proposals to ensure that work is assessed, planned, appropriately estimated and a suitable deal is agreed, with appropriate cost and risks identified to maximize margin
Lead cross functional teams in the development of boilerplate templates for proposals and other project collaterals developed during the ITO phase.
Review projects at key stages to ensure adherence to process, methodology and best practice. Feedback lessons learnt to ensure they are built into future projects and knowledge disseminated. Qualifications/Requirements: Basic Qualifications
Bachelor’s degree from and accredited university or equivalent experience Eligibility Requirements
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job Desired Characteristics:
PRINCE2, PMI or PM-BOK certified
Excellent presentation skills
Self-starter able to work autonomously
Able to priorities and multi-task
Able to cultivate and maintain good customer relations
Able to lead and operate within teams
Goal and objective driven
Manages oneself through personal time management & stress management
Manages work relationships through motivation, delegation, supervision, team building & conflict management
Ability to multi-task: can manage multiple complex activities simultaneously
Strong analytical skills: able to do Root Cause Analysis (RCA) to understand and resolve problemsValues:
Accountable: takes responsibility for decisions, actions, results and consistently delivers on commitments
Committed: displays persistence & tenacity; not deterred by obstacles; knows how to get things done
Energizing: inspires others to achieve more than they imagined
Resourceful: consistently get tasks accomplished with available resourcesGrowth Traits:
Clear Thinker: simplifies strategy into specific actions for GE Teams, communicates priorities, & makes tough decisions
Inclusiveness: builds loyalty and commitment while establishing common goals, gets everyone to pull in the same direction
Anticipates customer needs and ensures that they are met
Measures processes and performance through the customer's eyes
Communicates messages clearly and conciselyExpected Pre-requisites:
Proven experience as a leader of people and projects, can readily obtain team buy in, and can easily resolve day-to-day project issues
Proven pro-active approach, anticipating future problems -- i.e., can anticipate problems, plan ahead and mitigate their effect … rather than just "record" what's already happened
Proven experience on managing at an appropriate level -- i.e., avoiding micromanagement, but having a control plan in place that allows effective monitoring/control of the project
Proven experience planning, organising and controlling activities -- job layout, critical path, sequencing, control plan, and ability to resolve complex problems
Proven experience managing all financial aspects of a project, including budgeting, forecasting "estimates-at-complete", CO recognition and P&L accountability
Proven track record to identify, manage and mitigate risks and enforce change control
Proven experience as the primary Customer Interface, managing multiple teams, including supplier management
Excellent interpersonal and communication skills to liaise with both internal staff and external customers and suppliers
Experienced in leading bid teams through contract negotiations#DTR About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law. Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; open remote within USGE will only employ those who are legally authorized to work in the United States for this opening.