General Electric EMEA Senior Technical Services Director in London, United Kingdom
Job Description Summary
This position will be a key member of the EMEA Services leadership team responsible for leading the delivery of all software implementations, upgrades and technical services projects in region for our customers - on budget, on schedule and with superb quality. You will act as the Technical anchor and referent for any technical escalations and challenges from customers. In this role, you will partner and foster collaboration between customers, your team, peers in other regions and cross-functionally across GE Digital, including but not limited to Sales, Technology, Finance, Product Management, Product Support, to drive customer loyalty and satisfaction. As the Senior Technical Services Director, you will create and sustain an execution culture that is rooted in Lean principles and thoughtfully develop and grow a talented technical services community in the EMEA region
In this role, you will:
Lead, develop and grow the capabilities a team of over eighty technical service delivery professionals responsible for driving outcomes for customers within their domain across Europe, Africa and the Middle East.
Provide strategic leadership to drive revenue, manage capacity planning, and design a high functioning technical service delivery model that meets market needs.
Implement a cadence of daily management, problem solving and continuous improvement that help maintain adherence to project timelines, ensure ongoing improvement of execution, and build alignment across stakeholders.
Quickly learn and develop a strong understanding of key priorities and opportunities to deliver added value for customers.
Lead and operationalize deep and impactful improvements through LEAN + Hoshin/Breakthrough Initiatives and manage the associated change management processes; provide leadership on Lean/Agile principles and development practices.
Drive customer added value through CI/CD and devOps process operationalization
Maximize synergies, best practices and standard operating processes across the technical services team.
Actively report and effectively communicate updates to GE executive sponsors, leadership and customers.
Lead and inspire a culture of continuous learning and improvement, driving adoption of emerging technologies while leveraging standardized solutions and integration strategies; actively pursue new methods and practices to increase productivity.
Innovate and integrate new processes and/or technology to significantly add value to customers and GE.
Operate as an engaged and results-drive leader who serves as a subject matter and technical expert for key regional priorities and initiatives.
Serves as a coach/mentor to others on best practices for project delivery and execution, act as advisor to others in the area of customer satisfaction.
Attract, retain and developing high performing critical talent, making thoughtful overall talent investment decisions and building a strong bench of contributors with deep domain knowledge
Develop a strong ecosystem of partners with skilled consultants.
Drive strong governance processes, personally contributing to program and project oversight, customer success, and delivery of outcomes.
Participate in technical strategy planning.
Demonstrate the GE leadership behaviors: Act with humility, lead with transparency, deliver with focus.
• Proven experience leading diverse teams across various cultures and successfully driving large scale change and transformation.
Demonstrated ability to proactively engage and manage complex technical and commercial situations.
Experience in LEAN and/or a driving continuous improvement in an industrial context
Strong interpersonal and communication skills with a proven ability to influence stakeholders and interface with senior leaders and executive customers with confidence and clarity
Demonstrated ability to role model the GE Leadership Behaviors
Actively embraces new methods and practices that increase efficiency and effectiveness
Demonstrates advanced understanding of software development tools & infrastructure
Deep exposure to software project execution
Proven ability to champion new ideas and to translate ideas into actions to improve execution and quality.
Track record for driving an organization of efficiency and accountability that delivers results
Ability to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
Engage with a LEAN mindset and use critical thinking skills and disciplined approaches to help teams resolve issues and define solutions.
Demonstrated ability to inspire an organization towards attainment of its vision and goals in the face of resistance
Ability to establish, maintain, and grow key executive relationships within customer accounts
Adept at navigating political and hierarchical landscape and facilitates the customer decision making process.
Bachelor's Degree in a STEM discipline – Science, Technology, Engineering or Math.
Master's degree in Business
Min 10 years of experience in relevant industry domain
Min 5 Years in a team leadership position
Experience in LEAN or Significative Change management in an industrial domain
• Software skills in software analysis, design, methodology, and architecture.
• Advanced degree
• Experience in software analysis, design, quality assurance, SW methodology, and architecture.
• Experience with enterprise software and large distributed systems.
Relocation Assistance Provided: Yes