General Electric Field Service Coordinator in Leicester, United Kingdom
The Measurement & Sensing Field Service Coordinator role is a key role at the heart of the M&S team and will work closely with the MS Field Service Manager, Field Service Engineers, the Sales Team and Customers.
A key element of the role is to be customer facing and responsibilities will include receiving the initial customer contact enquiries, managing engineering schedules, initiation of Field Purchase Orders, Invoicing and ownership of Aged Debt. In addition, the role will require internal liaison with other internal functions which include other BHGE Service departments, Customer Care and Finance.
Customer Enquiries - Owner of the initial Customer contact via email and telephone communications.
Scheduling - Plan, program, and schedule services activities in line with customer expectations with clear and professional communications throughout. Communicate to MS Service Engineers planned/emergent work schedule. Optimize capacity planning and minimize costs of Engineers.
Timesheet/Cost - Track and confirm Engineer timesheets and ensure correct billing information has been entered.
Field PO's - Book and track PO's for both Field work
Reporting - Responsible for creation of weekly/monthly reports for review by the Service Manager.
Invoicing - Raise and track Customer Invoices and priorities late/at-risk payments as they become due for payment.
Manage Third Party Labor Suppliers – schedule Freelance, Partners or Resources from other regions and ensure payment is completed.
Aged Debt - Compile and manage all MS aged debt Contact Suppliers and customers to ensure payment terms are met by due date and provide support for disputes timely resolution
Proven experience in working in a Customer focused environment
Experience with SAP
Strong verbal and written communication skills, including formal presentations in English and Spanish
Inter-personal skills to co-ordinate with personnel, clients, client representatives and competent bodies on matters of Technical and Operational Support.
Demonstrate proven organizational skills
Demonstrated success in driving process improvement across the services and applications business
Excellent analytical and problem salving skills
Team player, pleasant
Experience with Oil & Gas
Experience with SAP
Working knowledge of systems, procedures and has experience of working with supporting functional departments both locally and globally across the business
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to managing multiple priorities under tight deadlines
Strong attention to detail and accuracy
Ability to bring assignments to a successful completion
BHGE Measurement & Sensing offers a variety of accurate, flexible and reliable ultrasonic flow meters, fixed-installation and portable flow meters for water, steam, air and other liquids and gases in any industrial application, as well as moisture and humidity measurement solutions, including multi-feature sensors, moisture sensors and moisture analyzers. BHGE's solutions are built on the legacy Panametrics product line.
Read more about BHGE Measurement & Sensing at: https://www.gemeasurement.com/flow-meters
Locations: United Kingdom; Leicester