General Electric Technical Support Engineer in Kuala Lumpur, Malaysia
Role Summary:Post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request.
Essential Responsibilities:Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Major contribution to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures. Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues. Visiting customers and channel partners is essential to provide strong and proactive customer support and is required for this position.
Qualifications/Requirements:Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Customer Service)
Desired Characteristics:Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Locations:Malaysia, Singapore, Taiwan, Province of China, Thailand, Viet Nam;Taiwan, Kuala Lumpur, Ha Noi, Bangkok, Singapore;