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General Electric Sr Technical Writer SFDC (Senior Business Analyst) in Krakow, Poland

Role Summary:

As a Senior Technical Writer, you will be responsible for working independently on information development projects in SFDC / CPQ (Apttus) space (major focus SFDC). You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed.

Essential Responsibilities:

In this role, you will develop and deliver high-quality content for the SFDC / Apttus / SFDC Ecosystem Engineering team using the following professional characteristics:

• Outstanding writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents

• Strong collaboration skills: ability to work with a variety of other writers and cross-functional peers easily

• Strong knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing

• Understanding of core information development processes: content planning, content creation, content review

• Strong skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user

• Strong ability to collaborate with subject matter experts to research a software product, determine functionality and design features, then communicate those effectively to the user


• Master’s degree in Business Management or IT Engineering or equivalent

• Strong experience in technical writing

• Excellent process knowledge in area of Sales Management, especially in CPQ (Configuration, Pricing, Quotation) space and Strategic Sales (Opportunity Management, Account Management, Lead Management, Contact Management

• Knowledge of SFDC / Apttus (SFDC preferred) or any other modern CRM platform

• SFDC / Apttus certification (SFDC preferred)

Desired Characteristics:

Technical Expertise:

• Technical tool knowledge: SFDC / Apttus

• Basic skills in editing (QA for documentation) – ability to recognize errors and opportunities for improvement in a variety of information deliverables

• Ability to understand and follow established information patterns to create a wide variety of information deliverables

• Fundamental understanding of Lean/Agile/XP software development processes, their application to GE projects, and how to follow processes for information development

• Basic awareness of the major aspects of software design, development, and QA and ability to leverage this understanding to inform execution for information development projects

Business Acumen:

• Fundamental project management skills: ability to broadly estimate scope, ability to work to deadlines

• Basic domain and product knowledge, including appropriate terminology, with an awareness of GE Digital product line(s) and offerings

• Awareness of how GE Digital drives value to its customers and how the information development function fits into GE Digital’s overall business strategy


• Ability to take ownership of small- and medium-sized tasks and deliver while assisting team members

• Understanding of issues and ability to present clear rationale. Ability to speak to mutual needs and positive solutions.

• Ability to continuously measure deliverables of self and team against scheduled commitments. Effectively balance of different, competing objectives

Personal Attributes:

• Strong interpersonal skills

• Effective team building and problem solving abilities

• Ability to use the principles of analytical/critical thinking regularly while performing tasks and effectively making decisions about a project


About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Locations: Poland; Krakow