General Electric Director, Service Engineering in Kolding, Denmark
Job Description Summary
As Director of Service Engineering, you will be part of LM Front End Engineering function within LM Engineering & Technology department. Your role is reporting to senior director of Front-End Engineering. As a senior leader you play a very critical role in servicing technologies, products, and resolution of fleet issues to meet the expected performance of the blade for end customer.
As Director of Service Engineering you will have the full functional responsibility of the team providing needed technical expertise for products and processes applicable to the service operation across the globe. You will own, guide, do, and lead the team of highly technical experts at LM responsible for service engineering solutions, reliability, inspection and analysis, repairs and methods, field engineering support, as well as identification of commercial upselling opportunities.
We believe in technology, problem solving, and technical solutions being applied to our products. Having a robust product that meets the customer requirement and our business ask is key to our success. You are a strong technical and people leader with personal drive, and are process oriented with excellent problem-solving skills, and excellent understanding of technology and product development and execution. Location is flexible.
Key responsibilities include:
Own and contribute service requirements in blade specifications. Capture voice of customer in the development of technologies and products.
Own and co- develop service NTIs within engineering.
Field service design for safety, EHS, Compliance.
Own and develop field solutions to field problems, repair methods and tools. Create and maintain partnership with key stakeholders in Service operation organization to develop optimal repair methods that increase the productivity of field teams.
Provide technical fleet support. Create and continuously improve, structured methods, processes and tools for fleet issues resolution. Deliver engineering issue resolution accordingly.
Partner with Service and Quality organization to implement an integrated end-to-end process for field issue resolution with excellent customer experience.
Lead the fleet support activities resulting in the best in class fleet performance and short return to service of blades.
Provide service engineering support for after production/warranty services, NPI retrofit kits. Inspection methods and engineering support of RCAs.
Working in cross functional environment and proactively maintain interfaces with all internal engineering, LM services, external customers.
Develop a team with strong analytical capabilities to evaluate fleet metrics and use business intelligence tools to create value for LM and end customer.
Use available fleet data to proactively best help our design teams with feedback from experience to propose enhanced future blade products and technologies.
Drive a 0-failure mindset in the engineering organization for LM products that lead to increased availability of end-customer assets.
Understand customer needs and market opportunities to identify and propose commercially attractive upselling opportunities.
Define and propose the appropriate set of technical documentation to ensure our service teams operate with the highest standards of quality and safety. This includes but is not limited to work instructions and risk assessments.
Support service operation department by presenting our technical solutions to customers.
We consider ourselves front runners in the industry and offer a job in an International organization with opportunities for both personal and technical growth.
You are self-motivated and resourceful, have great experience and craftsmanship and manage to take a proactive approach in working/ driving tasks with cross functional project teams.
We expect that you are used to having full ownership and responsibility for leading a team of highly technical experts located across the globe and time zones, developing, executing & managing technical deliverables until successfully implemented with proven outcome.
A BSc or MSc degree in mechanical, industrial, manufacturing engineering or similar.
Proven expert understanding in the field of rotor blades & wind turbine.
Strong hands on operational experience and understanding of customer expected operational performance in the field.
Strong end value and business outcome impact of technologies and products around service and field performance.
Strong design & development expertise with exposure to direct customer and manufacturing interaction while working on highly complex technical and business challenges.
15+ years’ proven experience in engineering, technology, product development, and operations.
Familiar with structured problem-solving techniques. Demonstrated strong system thinking and quality mindset. Ability to assess tradeoffs, effectively assess risk, and optimize results.
Proven ability to understand and empathize with the downstream work after engineering.
Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve technical problems.
Quick to learn & adopt new technologies and product introduction into service business.
Outstanding and influential technical, operational, and customer communication skills. Can communicate your results in a clear and convincing manner.
In case you have acquired your skills in alternative ways your application is just as well appreciated.
Experience and demonstrated ability to lead large and complex operational programs with significant impact on the business bottom line.
Ability to design, analyze, document, plan, market, and help execute programs.
Pragmatic, Innovative, and decisive.
Relocation Assistance Provided: Yes