General Electric Field Service Leader SSA in Johannesburg, South Africa
Job Description Summary
The Field Service Leader SSA will report to the Regional Leader for GE Steam Power Services SSA.
This role will be tasked to lead the field services activities for the region and is responsible for staffing, training and development of field service work force to support our outage and field service activities in the region.
The role will take full responsibility for reporting the KPI, bowlers and lean improvement, viable cost management, development of the right skills for the region, resource deployment ,outage E2E success and safety leadership, tooling and support in developing the growth of our field service activities.
What we’ll expect from you
Lead complete field resource management efforts with On Site Service Leader, Field Service Coordinator, and Logistics Coordinator
Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations, and encourage good employee safety practices
Collaborate with Steam Power Sourcing team to identify and develop internal and external strategic partners and opportunities
Ensure all team members are trained and compliant on the processes, tools, methods and are available to support Field Services activities in the region
Provide long range planning of outages and resource needs to support business planning & associated Key Performance Indicators (KPIs)
Ensure compliance with Immigration and customer site access requirements
Process oversite of customer fulfillment activities, such as billing, cost tracking, project controls, and PR & PO processing.
Provide Outage Readiness oversite & process control such as Outage E2E, Readiness, Closeout, etc.
Ensure Readiness to Serve & Emergent response readiness for the region
Create and adapt solutions to execute business objectives based upon organizational strategies in an identified Service Line
Work with Region teams to align global strategy, based on key industry segments drivers by working closely with global functions and regional teams.
Collaborate with functional leadership teams to ensure alignment of objectives
Develop and deliver business plans for specific service line opportunities; drive the operationalization of such plans
Ability and willingness to work holidays, weekends and overtime as required by field assignments – Field
English proficiency required
Implement Daily management strategies to support essential responsibilities.
You bring a strong background
Bachelor’s Degree from an accredited college or university
Minimum of 10 years Steam Power experience with at least 5 years with staffing & training
Knowledge of Eskom Fleet
Willingness to travel as required to support critical business functions
High energy level - self-starter
Prior P&L Leadership desired
Strong skills in customer relationship building, facilitation, and matrix management
Ability to drive and manage change in a dynamic environment
Deep process knowledge of product lines and associated systems
Strong people management, team building, performance management, strategic and operations planning, process management, negotiation, and relationship management skills
Strong interpersonal and leaderships skills
Bonus points for
Proven ability to effectively manage a team / organization
Exceptional oral and written communication skills
Strong business and financial acumen
Significant Project, Construction, Field Engineering and/or Contract Management experience in power industry especially in Africa
Relocation Assistance Provided: No