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General Electric Field Service Engineer - Additive Manufacturing/EBM in Jacksonville, Florida

Job Description Summary

GE Additive – part of GE (NYSE: GE) is a world leader in metal additive design and manufacturing, a pioneering process that has the power and potential to transform businesses. Through our integrated offering of additive experts, advanced machines, and quality powders, we empower our customers to build innovative new products. Products that solve manufacturing challenges, improve business outcomes, and help change the world for the better.

GE Additive includes additive machine brands Concept Laser and Arcam EBM, along with additive powder supplier AP&C. At GE Additive, we continue to work every day to bring the transformative power of advanced manufacturing to businesses around the globe. Through our own extensive experience incorporating additive technologies into our production process, we recognize the value and possibilities it brings to modern design and manufacturing challenges.

Support Electron Beam Melting customers by repairing and servicing EBM systems.

Job Description

Roles and Responsibilities:

  • The Field Service Engineer will work on a team or individually, to install, perform preventive maintenance, and repair Electron Beam Melting additive manufacturing machines.

  • All resources and logistics required to perform services and maintenance activities on customers' site/property.

  • These activities contribute to customer EBM production machines operating at peak performance, producing quality parts, meeting production schedules, and meeting or exceeding quality & industry standards

  • Work with Service and Additive engineering teams to resolve complicated mechanical, electrical, electronic, and /or process problems for customer EBM (electron beam melting) machines

  • Help in all areas of site preparation (coordination of labor and materials) with minimal supervision

  • Document all work performed using computer-based service reporting procedures

  • Competently communicate EBM machine status to engineers, customers, and management

Required qualifications:

  • Associates degree and 2 years technical experience, or a High School Diploma and 7 years field service or electrical technician experience.

  • Proficiency to logically troubleshoot at subsystem and system level, using identifiable problem-solving techniques

  • Ability to draw accurate conclusions from test data, malfunctions, or deviations, and assist with corrections to the existing design or process

  • Proficiency to understand and interpret basic written technical information

  • Demonstrated ability to work well with limited direction and information

  • Demonstrated ongoing effort to maintain knowledge of current technology

  • Ability to communicate using English (or local language) and interface with client

  • Demonstrated technical leadership ability

Desired qualifications

  • Good oral and written communications skills

  • Able to work well in a team environment

  • Quick learner

  • Customer relationship experience & skills

This is a Field Support Role supporting customers Western region and other parts of the US as needed. Position will be based from a home office. Travel expectations are 75%.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

Relocation Assistance Provided: No